Job Description

The purpose of a Cargo Agent is to work within the parameters of a safe working culture while taking direction and guidance from the Coordinator, Cargo Services. The Cargo Agent will be responsible to promote a high level of customer service while working directly with both internal and external customers. The Cargo Agent must ensure that they follow the companies Standard Operating Procedures without deviation.



Level: As per the UNIFOR Collective Agreement.



Pay Rate: Starting at $21.00 per hour as per the UNIFOR Collective Agreement. In addition to the Northern Living Allowance.

DUTIES AND RESPONSIBILITIES:

Must be able to perform, but not be limited to, the following duties and responsibilities:


Responsible for following the companies Standard Operating Procedures without deviation; Promote a safe working culture; Assist with claims for damaged or missing goods; Maintain records as required; Process load control data; Issue Airway Bills and process sales reports for deposit; Disseminate information; Process shipment and reception of all cargo; Initiate claims resulting from missing and damaged cargo; Perform other duties and functions related to the foregoing; Assist Cargo/Ramp Attendants and Agents if so required; Responsible for Amazon processing, sorting, and distribution; Communicate to customers; Other duties as assigned.

SKILLS AND QUALIFICATIONS:

Include, but not limited to, the following minimum skills and qualifications:


High School diploma or equivalent related work experience; One (1) year of previous experience; Demonstrated strong communication, organizational, problem solving & interpersonal skills; Ability to accomplish multiple tasks in a high pressure, high volume environment; Knowledge of cargo handling and processing procedures considered an asset; Knowledge and experience of loading and load control on company aircraft considered an asset; Forklift driving experience an asset; Proven customer service skills; Knowledge of Canadian North's Cargo computer program; Knowledge of Canadian North Cargo and Ramp procedures manual; Operational knowledge of company aircraft handling; Must be willing to work various shifts (including evenings, holidays and weekends); Must be familiar with handling of dangerous goods and be able to obtain and retain a dangerous goods acceptance level certificate; Ability to communicate in Inuktitut a definite asset;

Please Note:

for this position, we do not provide assistance with relocation or staff housing.

Closing date:

March 17th, 2025.