Job Description

Work Term: Permanent Work Language: French Hours: 35 to 40 hours per week Education: College/CEGEP Experience: 2 years to less than 3 years Customer service management Tourism and travel services management

Tasks

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Handle reimbursement in case of transportation and hotel reservations cancellation Recommend suitable products Investigate new travel areas, hotels and other amenities Manage difficult situations with customers Perform general office duties Sell travel products and travel insurance Use principles and methods for showing, promoting, and selling products or services, which include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events Attend to cancellations and schedule changes Provide travel information to clients regarding destinations, transportation, accommodation options and travel costs

Computer and technology knowledge

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Database software

Travel bookings

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Business travel Individual travel Group travel

Geographical areas of specialization

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Canada

Work conditions and physical capabilities

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Repetitive tasks Attention to detail Sitting Work under pressure

Personal suitability

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Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Initiative Judgement Organized Reliability Team player Dedication

Screening questions

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Are you authorized to work in Canada? Are you available to start on the date listed in the job posting? Are you willing to relocate for this position? Do you have experience working in this field? Do you live near the job location?

Other benefits

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On-site recreation and activities * Subsidised public transportation