Job Description

• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week
• Education: Bachelor\'s degree
• Experience: 3 years to less than 5 years
• or equivalent experience

Work setting

Airline ticket office

Tasks

Supervise clerical staff or other travel counsellors Investigate new travel areas, hotels and other amenities Manage difficult situations with customers Perform general office duties Sell travel products and travel insurance Prepare marketing materials Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events Calculate costs, process refunds and attend to other financial transactions Attend to cancellations and schedule changes Develop contact lists Make transportation and accommodation reservations using computerized reservation and ticketing system Provide travel information to clients regarding destinations, transportation and accommodation options and travel costs, and recommend suitable products

Certificates, licences, memberships, and courses

Association of Canadian Travel Agencies (ACTA) Travel Industry Council of Ontario (TICO)

Computer and technology knowledge

Galileo Travel software packages Amadeus Apollo MS Office Sabre

Travel bookings

Business travel Government travel Leisure travel Individual travel Group travel Domestic travel International travel Adventure travel Cruise ship

Geographical areas of specialization

Canada United States Western Europe Central Europe Eastern Europe Northern Europe Mexico and Central America South America Caribbean Africa North Pacific South Pacific Asia

Security and safety

Criminal record check

Work conditions and physical capabilities

Tight deadlines Repetitive tasks Attention to detail Sitting Work under pressure

Personal suitability

Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Initiative Judgement Organized Reliability Team player