Job Description

Agency Support Worker

Full Time Temporary (40 hours/week)

End Date: March 27, 2026 with possibility of extension

Job ID # 25-008

Are you looking to make a difference in your community?

Join the Norwood team and start making a difference today!

Norwood Child and Family Resource Centre is an Edmonton based non-profit organization that has been supporting children and families since 1963, with a vision of Healthy Children, Healthy Families, Healthy Communities. Our programs and services are designed to strengthen and enrich families with children birth - 6 years old. Early childhood experiences are aimed at fostering optimal child development and healthy parent-child attachment. Parent education opportunities are created to support building the capacity of families. Family support services are provided to support families as the child's first and most important teacher. Information and referral is a key practice in supporting families to grow and learn within their own communities. Programs are delivered using a holistic approach to support the social, emotional, intellectual, language, physical and creative needs of children and families in the community. For more information, visit https://www.norwoodcentre.com.

Position Summary

The successful candidate will join the Program Support team. This role supports programs, facilities, administration and nutrition services by completing assigned tasks throughout the Agency. This is done through working collaboratively with all agency teams to ensure success of programs and services at Norwood.

This position requires a flexible work schedule that includes occasional evenings and weekends as scheduled to meet the needs of families.

Reporting to the Program Support Manager, the Agency Support Worker is responsible for the following:

Providing support and coverage to the Administration team Providing support and coverage to Nutrition Services Providing support and coverage to Children's Programs Assembling agency resources for staff and participants Performing delivery and pick-ups as required for both internal and external activities Compiling and entering necessary data and documentation into agency and collaborative data systems while maintaining accurate, timely and complete electronic and paper files

The ideal candidate will possess the following qualifications:

High School Diploma

Proficient in Microsoft office and database systems

Possess a valid driver's license and access to a reliable vehicle

Possess a current Childcare First Aid certification

Criminal Record Check and Child Welfare Intervention Record Check (findings will be reviewed on a case by case basis)

The following qualifications are considered an asset:

Level 1 Child Care Assistant Certification

Experience in food handling

Experience in administration and reception

Experience working with children and families from diverse cultural and socio-economic backgrounds

The hourly range for this role is $22.34 - $27.63 per hour ($46,467 - $57,470 per year) based on a 40-hour week.

Norwood provides the following:

Great benefits plan

12 sick/personal leave days per year

Service recognition and employee awards

Ongoing professional development

Norwood staff are guided by the following Team Charter: (SPIRIT)

S

upport - *We utilize one another's strengths to take on challenges and opportunities using positive communication, collaboration, and compassion.

P

assion -We have the energy, attitude, and enthusiasm to be fully committed and engaged in our work with each other.

I

ntegrity - *We are honest, trustworthy, transparent, and accountable with each other.

R

espect -We accept others without judgment and recognize that every individual is a person of value.

I

nclusivity -We celebrate diversity and welcome people of all abilities, backgrounds, cultures, and perspectives.

T

eam -We are all one group working towards improved outcomes for children and families.
If you share our values and support our mission and vision, please consider joining our team.

Norwood Child and Family Resource Centre values diversity and welcomes applications from First Nation, Inuit, Metis, New Canadian, racialized, differently abled and 2SLGBTQ1A+ communities.

To apply for this opportunity, please submit your resume and cover letter to: careers@norwoodcentre.com

Please state in the cover letter how you align with the Norwood Team Charter and how you heard about the position.

Please include Agency Support Worker and

Job ID #25-008

in the Subject Line of the email.

Closing Deadline: Until Suitable Candidate is Found

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $22.34-$27.63 per hour

Expected hours: 40 per week

Work Location: In person