Job Description

Agency Operations and Growth Leader

- Rachel Mah Poy Insurance & Financial Services

Location: 340 Midpark Way SE Calgary AB Suite 320

Type: Full Time

Position Overview:

We are an Independently owned Desjardins Insurance Agency that is passionate about hard work, determination, and bettering our clients' lives. We are looking to grow our well trusted & top producing team. If you are ambitious, sales oriented, and customer centric, we are interested in you.



We are seeking a strategic and results driven candidate to work directly under the CEO/Agent in overseeing day-to-day operations and driving continued growth to the agency. The ideal candidate is both operationally strong & growth oriented with the ability to translate vision into action.

Responsibilities:

Operational Oversight: monitor day-to-day client facing activities - such as customer service volume + levels, addministrative tasks, incoming sales activity, and outbound goals, ensure performance targets are tracked and accomplished, supplemental team leadership tasks. Process Improvement: consistently monitor and enhance processes to improve workflow and enhance client experience, identify gaps & advancement opportunities. Business Growth Support: assist/play a pivotal role in the integration of strategic and visionary ideas.

Requirements:

4+ years of insurance industry experience (preferred) General Level 2 Insurance License (preferred) Strong in operations, project management, people leadership, and emotional intelligence Strong problem solving and decision making skills Proven ability to work autonomously with a strong sense of ownership & accountability in driving results Independent thought leader with a proactive & solution-oriented approach

Benefits of Working with Us:

Competitive Base Salary & Monthly/Annual Bonus Compensation Structure 4 Weeks Paid Vacation plus Flex Days (used for sick or personal time) Christmas Bonus Days Environment focused on career advancement and personal development Additional licensing courses and exams paid to further career by the Agency

This is a Full-time position within a Desjardins Insurance Agency in Calgary AB, this is not a remote role.