Job Description

French Version Follows

Company Overview

Aqua Solanor Inc. (Hydro Solar Innovative Energy(TM)) is a Montreal-based company focused on renewable and hybrid (semi-renewable) energy solutions for high-performance buildings. We serve Energy-Efficient, Net-Zero, and Passive House markets with integrated engineering, products, and project support.

Role Summary

We're seeking a dedicated

After-Sales Services Lead

to help customers with startup, commissioning, and ongoing support of HVAC equipment--

air-to-water heat pumps

,

geothermal heat pumps

,

solar thermal

, and

hybrid PV-thermal (PVT) panels

. You'll be the technical point of contact post-sale, ensuring reliable operation, smooth handovers, and outstanding customer satisfaction.

Key Responsibilities

Develop and execute after-sales strategies aligned with company targets. Maintain strong relationships with clients, partners, and stakeholders. Guide customers through

pre-startup

checks and readiness. Provide

startup and commissioning

advice; when needed, lead on-site commissioning, validate hydronics and controls, and deliver documented handovers. Diagnose and resolve field issues (mechanical, electrical, refrigerant, hydronic, controls). Support BMS integration (

BACnet/IP, BACnet MS/TP, Modbus RTU/TCP

): mapping, scaling, alarms, trends, and verification. Manage parts & warranties (RMA creation, returns coordination, tracking to closure). Train installers/operators (on-site and virtual) and maintain accurate CRM/service reports.

Qualifications

Education:

DCS/DEC in HVAC/Instrumentation or B.Eng. (Mechanical/Electrical).

Experience:

4+ years in heat pumps/hydronics/commissioning or field service; proven after-sales leadership in renewable energy or related sectors.

Technical:

Hydronic balancing, buffer tanks, pump curves, outdoor reset; hands-on with diagnostic instruments; BACnet/Modbus integration.

Soft skills:

Excellent communication, presentation, negotiation, and relationship-building; self-motivated and results-oriented; comfortable in a dynamic environment.

Other:

Valid

driver's license

and

personal vehicle

;

bilingual (English/French)

; willingness to travel regionally/nationally for client meetings, trade shows, and site visits; must live within a

commutable distance of Montreal, QC

.

Why Join Us

Work with a forward-thinking team making a tangible environmental impact. You'll influence customer success across cutting-edge clean-energy systems and help scale high-performance building solutions.

Version Francaise

Presentation de l'entreprise

Aqua Solanor Inc. (Hydro Solar Innovative Energy(TM)) est une entreprise basee a Montreal qui se consacre aux solutions d'energie renouvelable et

hybride (semi-renouvelable)

pour les batiments a haute performance. Nous servons les marches

ecoenergetiques

,

zero emission nette

et

Passivhaus

avec de l'ingenierie integree, des produits et un soutien aux projets.

Sommaire du poste

Nous cherchons un(e)

responsable des services apres-vente

pour accompagner nos clients lors du demarrage, de la mise en service et du l'entretien des equipements CVAC :

thermopompes air-eau

,

thermopompes geothermiques

,

solaire thermique

et

panneaux hybrides PV-thermique (PVT)

. Vous serez la reference technique apres la vente, assurant une exploitation fiable, des remises de dossiers completes et une satisfaction client exemplaire.

Responsabilites cles

Elaborer et executer des strategies apres-vente alignees sur les objectifs de l'entreprise. Maintenir des relations solides avec les clients, partenaires et parties prenantes. Guider les clients dans les

verifications pre-demarrage

et l'etat de preparation. Offrir des conseils de

demarrage et mise en service

; au besoin, gerer la mise en service sur site, valider les indtallations hydroniques et les controles, puis remettre la documentation de fin de travaux. Diagnostiquer et resoudre les problemes sur le terrain (mecanique, electrique, refrigeration, hydronique, controles). Appuyer l'integration GTC/BMS (

BACnet/IP, BACnet MS/TP, Modbus RTU/TCP

) : cartographie, echelles, alarmes, tendances et verifications. Gerer les pieces et garanties (creation de RMA, coordination des retours, suivi jusqu'a la cloture). Former les installateurs/operateurs (sur site et virtuel) et maintenir a jour les rapports de service/CRM.

Qualifications

Scolarite :

DEC en

CVAC/Instrumentation

ou Bac en genie

mecanique/electrique

.

Experience :

4+ ans en thermopompes/hydronique/mise en service ou service terrain; experience averee en leadership apres-vente dans les secteurs des energies renouvelables ou connexes.

Technique :

Balancement hydronique, Reservoirs tampons, courbes de pompes; maitrise des instruments de diagnostic; integration

BACnet/Modbus

.

Aptitudes :

Excellente communication, presentation, negociation et developpement de relations; autonome, axe(e) sur les resultats; a l'aise dans un environnement dynamique.

Autres :

Permis de conduire

valide et

vehicule personnel

;

bilingue (francais/anglais)

; disponibilite pour des deplacements regionaux/nationaux (clients, salons, visites de chantiers); residence a

distance de deplacement quotidien de Montreal (QC)

.

Pourquoi vous joindre a nous

Faites partie d'une equipe tournee vers l'avenir qui genere un impact environnemental concret. Vous contribuerez au succes client sur des systemes d'energie propre de pointe et aiderez a deployer des solutions pour batiments a haute performance.

Job Types: Full-time, Part-time

Pay: $65,000.00-$85,000.00 per year

Expected hours: 37.5 per week

Benefits:

Dental care Extended health care Flexible schedule On-site parking
Work Location: In person