Job Description

Position Number: 50000176 / P2583C
Department: FAS Student Academic Services
Grade: GR12
Campus: Loyola (NDG)Salary: $82,703.44 - $98,788.97 per annum
Union/Association/HR Policy: CUPEUPosting deadline: February 3, 2025Recognized as Canada's top university under the age of 50, and one of Montreal's top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.Be part of a community that addresses society's big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.SCOPE
Reporting to the Manager, Student Academic Services, the incumbent assists with advising and retention of students. They will assist in the development and implementation of recruitment, advising, retention, readmission and graduation strategies and activities of the Faculty and departments and participate actively in fulfilling the enrolment management objectives of the Faculty.PRIMARY RESPONSIBILITIES

• Participate in the establishment of team objectives and operational plans for recruitment, advising, retention and readmission of the Faculty's undergraduate students relating to academic programs and regulations.
• Advise undergraduate students in matters relating their academic pursuits and career aspirations.
• Evaluate students' academic records for degree and program requirements.
• Provide timely and appropriate responses to student requests regarding course exemption and transfer credit assessments, student exchange and any other requests for exceptions to University academic rules and regulations to students, department advisors, chairs and staff members.
• Participate in recruitment activities and events designed to attract potential students to the Faculty and its department(s).
• Present and handle complex requests from individual students to the:
• Student Request Committee
• Any other related committee(s) that may be created.
• Evaluate/respond to requests for readmission from students in failed standing.
• Analyze data and provide information to faculty, students and other individuals where appropriate. Make recommendations to the Dean, the Manager and the Associate Dean of Student Academic Services, SAS team members, and departments regarding trends, practices and procedures.
• Pro-actively counsel/inform departmental advisors, chairs, staff members, and the student population about academic programs, rules and regulations. This includes participation in Recruitment/Open House activities, Orientation/Advising sessions, updating information on SAS website, planning/facilitating workshops for staff, and other special events.
• Represent the Student Academic Services team on various internal and external meetings and/or committees, which deal with recruitment, retention and admission of undergraduate students.
• Participate in the training and support for departmental advisors, chairs, faculty and staff members on advising and retention of undergraduate students.
• Maintain active communication with students and university departments and services.
• Provide registration assistance to and resolve registration problems for students and departmental academic advisors, chairs and staff members.
• Provide advice to and counsel students with academic problems.

QUALIFICATIONS

• Bachelor's degree and two to four years of related work experience in an academic setting.
• Good knowledge (Level 4) of spoken and written English; Good knowledge (Level 4) of spoken French. Good knowledge (Level 4) of French reading comprehension. Written French in an asset.
• Good knowledge (Intermediate level) of Word and Excel.
• Excellent interpersonal skills the ability to deal effectively with prospective, current and former students and alumni, with faculty and staff members and on internal and external departments and committees.
• Must have proven writing, analytical and organization skills; the ability to work under pressure for extended periods of time, take initiative and work independently and within a team environment.
• Proven ability to coordinate projects and work within strict deadlines.
• Available to work on SGW campus as necessary.
• May be asked to work flexible hours occasionally (e.g., special events, extraordinary circumstances).
• Previous work experience in the area of student life and knowledge of Canadian educational and international educational systems and the University's academic rules and regulations is desirable.
• Advanced knowledge of the Student Information System (SIS) and/or a working knowledge of the Student Information Management System (SIS) is an asset.

Due to the volume of applications, only selected candidates will be contacted by our Talent Team.Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.IMPORTANT: The language and computer skills of short-listed candidates will be tested.Territorial Acknowledgement
Concordia University is located on unceded Indigenous lands. The Kanien'kehxc3xa1:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtixc3xa0:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.Employment Equity
Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications. As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.Accessibility
Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence, hr-employment@concordia.caImmigration Status
All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada's reporting requirements, the University is obliged to gather information about applicants' status as either Permanent Residents of Canada or Canadian citizens.

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