Job Description

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Level NV-05

As a member/client service advisor - sales, you help solicit and develop and maintain business relationships with members and clients. You provide customer service and help sell specialized products and services through multiple distribution channels based on member/client needs.

You help build and maintain business relationships with members and clients. You drive results by reviewing information requests for specialized products and services and promoting and selling them based on client needs and your unit's business objectives and strategies.

You ensure member/client satisfaction and service quality in accordance with the organization's standards and procedures. Interpersonal savvy is therefore essential.

General Information on the Position

The Student Advice Centre manages Quebec government-guaranteed student loans for Desjardins members. It also offers products and services adapted to their needs.

More specifically, the advisors receive calls, accompany members and clients according to their needs, conduct research, analyze and process files, while adapting a first-rate advisory approach that exceeds their expectations.

By joining our team, you will benefit from, among other things

A competitive salary with annual review (salary adjustment based on education and experience)

A group insurance plan

Adapted and paid training from the moment you start your job

Work-life balance

Reimbursement of expenses to promote health and well-being

A medical teleconsultation

Up to $1000 for the purchase of ergonomic equipment and computer peripherals (when applicable)

A defined benefit pension plan

4 weeks of vacation in the first year

A stimulating and dynamic work environment

A genuine and human organization

Main responsibilities

Establish an advisory relationship by identifying current or potential needs and promoting customer retention. Advise members and clients on the specialized products and services offered and ensure their satisfaction.

Take charge of the needs of the clientele, gather and analyze information and process the requests by ensuring the required follow-ups.

Provide support to members and clients, listen to their needs and recommend a solution that meets their expectations.

Participate in the identification of operational risks and in the search for continuous improvement in relation to the activities of your unit.

Keep abreast of new developments related to standards, products or services in your field of activity.

Other working conditions

Schedule: 35 hours per week (available days and evenings Monday through Thursday between 8:30 a.m. and 8:00 p.m. and Friday between 8:30 a.m. and 5:00 p.m.)

Workplace: The work arrangement for the position is hybrid work (possibility to telework) #LI-Hybrid

Number of jobs available: 4

Qualifications

General college diploma in accounting, secretariat or in a related field

A minimum of one year of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge

Proficient speaker and written, advanced knowledge of French

Good knowledge of computers and data entry

Desjardins Cross-sector skills Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Work Location 163, boul. de Gaspe Gaspe

Trade Union Non Syndique

Unposting Date 2022-12-17

Job Family Member/client sales and service (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.