Job Description

This post is primarily for unionized employees who are part of the accreditation for caisses and centres of the SLSJ CSN.
As a member and client service advisor, sales, you help maintain business relationships with members and clients. You help manage, monitor and resolve distressed loans and bad debt of particular or unusual type. You negotiate with practitioners up to your discretionary limit in accordance with current practices. You carry out the necessary steps with the customers to recover the amounts due and minimize the losses. You represent Desjardins and enter the organization into agreements with clients. You also have opportunities to establish and negotiate product and service terms in accordance with current standards and procedures. Interpersonal savvy is therefore essential. More specifically, you will be required to:
Evaluate and analyze the risks relating to certain types of special or unusual cases. Propose and implement solutions to minimize the risk of loss
Communicates with clients and suggests repayment methods in order to resolve the situation
Establish an advisory relationship by identifying current and potential needs and supporting client retention
Collect, compile and analyze data. Prepare reports and recommendations
Help identify your units operational risks and opportunities for improvement.
What we offer*
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

• Benefits apply based on eligibility criteria.

What you bring to the table
General college diploma in a related field
A minimum of two years of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Available to work 1 evening per week and 1 Saturday per month, depending on operational requirements Action oriented, Customer Focus, Differences, Drive results, Interpersonal Savvy, Nimble learning
#LI-Hybrid
Trade Union (If applicable) Caisses et Centres du SLSJ - CSN (00029) (2012-03-23 - )
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Job Family Member/client sales and service (FG)
Unposting Date 2025-02-17