Job Description

Description :

Members (what we call customers) visit us for gear and advice on hiking, camping, climbing, cycling, watersports, snowsports and travel. You\xe2\x80\x99ll chat with people who are planning everything from dream trips to weekend getaways, and first-timers to outdoor experts.

You\xe2\x80\x99ll also have some pretty incredible coworkers who might just become future activity buddies; we asked staff what their favourite thing was about working for MEC, and the overwhelming answer was \xe2\x80\x9cthe people.\xe2\x80\x9d

The role

As an Advisor, you\xe2\x80\x99ll make MEC a great place to visit. You\xe2\x80\x99ll give exceptional member service by matching people with gear that suits their needs, and you\xe2\x80\x99ll share your real-world experience about products. You\xe2\x80\x99ll help in other ways too, like visual merchandising or lending a hand to other staffers, and you\xe2\x80\x99ll also have a chance to grow and try new things. If you love the outdoors, learning about gear and connecting with people, this is the role for you.

What a day in the life looks like:

• Chat with members about products and connect them with what they\xe2\x80\x99re looking for.
• Ask open-ended questions to understand members\xe2\x80\x99 needs.
• Share product knowledge and industry-leading advice on gear, including your personal recommendations.
• Be part of a team of staffers who takes pride in keeping the store in tip-top shape.
• Help behind the scenes to organize inventory and get members the products they need.
• Spread the word about MEC events and services.
• Learn about new products, technology and features (including sustainability).
• Above all, help more people in Canada get active outside, whether that means planning for a family camping trip or a massive backcountry expedition.

You might be who we\xe2\x80\x99re looking for if:

• You like working with a diverse, inclusive, hands-on, collaborative team.
• You\xe2\x80\x99re passionate about the outdoors. Product knowledge in camping, cycling, packs or any other outdoor activity is a great asset.
• You want to connect people with quality products to encourage active outdoor lives.
• You\xe2\x80\x99re a \xe2\x80\x9ccan do\xe2\x80\x9d person who likes to learn new things.
• Your skill set includes personal integrity and awareness, customer focus, initiative and character, teamwork and the ability to develop yourself and others.
• You have a good natured, outgoing welcoming vibe and genuinely like helping people.
• Customer service is not just your skill, it\xe2\x80\x99s your mindset. You\xe2\x80\x99ll go out of your way to provide an excellent member experience.
• You can lift 50 lb. and walk 10,000 steps per day.
• Previous retail or customer service experience is a plus, not a must.
• You\xe2\x80\x99re curious about gear and want to learn more \xe2\x80\x93 we\xe2\x80\x99ll provide training to build your skills.

Availability

• Fully open availability to work Saturdays and Sundays.
• Bonus points if you\xe2\x80\x99re also available to work a variety of shifts between Monday and Friday, 7:00am and 9:00pm.

Equal opportunity

MEC is an equal opportunity employer. We\xe2\x80\x99re proud to work with our people to create a diverse workplace, which accommodates individuals of all abilities, backgrounds and identities. We welcome and encourage applications from people with disabilities. Tell us what you need during the hiring process, and we\xe2\x80\x99ll do our best to accommodate you.

Outdoorsy perks

Yep, working at MEC comes with a few fun extras like staff discounts, outdoor field training and support for big adventures. Check out our for some highlights.

Mountain Equipment Company