Job Description

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Customer Service Representative. Or as we like to say, Happiness Advisor!

Full time, Part time and Casual schedules available!

Who is R\xc3\xbcmi?

Pronounced "roomy" like a helpful roommate, R\xc3\xbcmi is the trusted friend you\'ve known for years. R\xc3\xbcmi is a bright new member of the ATCO family and operates 4 lines of business under the R\xc3\xbcmi umbrella: R\xc3\xbcmi Home Services, ATCOenergy, Blue Flame Kitchen and Fresh Bites.

R\xc3\xbcmi is powered by an underlying entrepreneurial spirit, which means our team members love to take it upon themselves to forge client relationships that matter. Here are just a few of the reasons our people (aka R\xc3\xbcmineers) love to work at R\xc3\xbcmi:

• We impact lives where people live
• \xc2\xb7You\'ll work with some pretty awesome R\xc3\xbcmineers
• We love to challenge and support one another-Just don\'t challenge us to a game of foosball unless you\'re ready to bring it

The Role

This role focuses on helping ATCOenergy customers love the places they live and work. As we continue to grow, our Happiness Advisors will be cross-trained to handle the needs of both R\xc3\xbcmi Products & Services and ATCOenergy clients. Our operations span 7 days a week and we\'re looking for flexible team players to join us!

On a daily basis you\'ll\xe2\x80\xa6

• Be the direct support line for customers via multiple channels including phone, chat, and email
• \xc2\xb7You\'ll ask questions, provide solutions for current and potential customers
• Make sales for a multitude of home and business-related concerns
• Provide residential and business support to energy customers
• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer\'s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments

Who you are:

• You are a good listener.
• You think quickly on your toes and trust your judgement
• You bring that feel-good vibe with you to the office

What you have:

• High School Diploma or equivalent is required
• Customer service experience: Ideally in retail, hospitality, sales, contact centres or financial services
• Excellent command of the English language: Oral and written
• Strong knowledge of PCs and strong keyboarding skills (min 40 wpm)
• Proficient in Microsoft Suite applications
• Available to work during hours of operation that span 7 days/week and flexible to move shifts
• Comfortable with social media, smartphones, online tools and mobile apps

Why Join R\xc3\xbcmi?

If you\'re not yet convinced that working at R\xc3\xbcmi could be the smartest decision you ever made, we also offer*

• Competitive compensation, pension matching, and ATCO Employee Share Purchase Program. Cha-ching!
• Opportunities to give back through the R\xc3\xbcmi \xc3\x9cGive program, and charitable donation matching.
• Adaptable benefit packages to help you live your best life! For example, our mental health benefits cover up to $3000/year per specialty for you and your dependents!
• Hybrid work!
• Well-Being @ATCO Health & Wellness Program!
• So much more!

*Benefits eligibility may vary depending on full-time, part-time, or casual status

This role is located at the Customer Care Happiness Centre in Calgary, Alberta.

Starting salary for full time employees is $43,000 with room for progression, but that\'s just the beginning!

Ready to throw your hat in the ring? Apply now.
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