Job Description

The Registrar's Office is seeking applications from qualified individuals to support the administration of Financial Aid. Reporting directly to the Scholarships, Awards, and Financial Aid Assistant Manager, the Financial Aid Compliance Officer will be responsible for guiding and advising students on how to finance their education, and ensuring operational processes follow federal standards.
The incumbent will work as a member of the Scholarships, Awards, and Financial Aid team within the Student Experience Hub and co-located within Student Financial Services to provide support services to prospective, current, and former students. As part of the Student Experience Hub, the incumbent will be committed to being a partner in supporting student success and providing service excellence. The Scholarships, Awards, and Financial Aid area staff work as a team, evolving to ensure a high level of service within a busy environment.
RESPONSIBILITIES:

• Support student and applicant query requests through accurate, timely, and professional communication in-person, electronically, and via telephone
• Thorough knowledge and understanding of federal and provincial financial aid programs
• Ensure compliance with federal and provincial financial aid programs
• Review and address issues related to the University's U.S. loans program and compliance
• Oversee all aspects of loan processing, reporting, and regulatory adherence, while also serving as a point of contact for students navigating the U.S. loan process.
• Support efficient operations of the scholarship, award, and financial aid cycles of the University, assisting with the receiving, compiling, and organization of applications for review, as well as the appeals process
• Support team members with monitoring, updating, and ensuring accuracy of Scholarships and Awards, and Financial Aid webpages, including regular promotion and advertising of available scholarships and awards through various University communication channels
• Organize information sessions and events to promote external financial aid opportunities
• Work collaboratively and respect equity, diversity, and inclusion for students, faculty, staff, and community members always
• Ensure sensitive and confidential student and other information is maintained in a professional manner

QUALIFICATIONS:

• Successful completion of a recognized post-secondary program in a related area, plus a minimum of

2 years' relevant work experience * Experience with federal and provincial student aid programs

• Experience handling sensitive and confidential information while adhering to FOIPP regulations is considered an asset
• Detail oriented with strong organizational, process, and document management skills
• Demonstrated verbal and written communication skills, particularly in delivering client services
• Proficiency in Microsoft Office, specifically Excel and Word, or equivalent applications. Experience using Recruit and Colleague program software is considered an asset
• Demonstrated understanding of the importance of ethical standards of integrity, fairness and confidentiality
• Demonstrated commitment to valuing equity, diversity and inclusion and contributing to an inclusive working and learning environment
• Culturally competent communication and cross-cultural understanding
• Ability to work well within a team environment, as well as independently, and able to demonstrate flexibility, adaptability, energy, and positivity in their work

Application Instructions:
Please submit electronically a cover letter, quoting the competition number, a resume and reference list to be received no later than the closing date via the link below.
If you are unable to apply online, you can drop off your resume to the Human Resources Department, Kelley Building, University of Prince Edward Island, 550 University Avenue, Charlottetown, PEI C1A 4P3, Fax Number 902-894-2895.
UPEI is committed to equity, diversity, inclusion, and reconciliation and believes in providing a positive learning and working environment where every person feels empowered to contribute. UPEI is committed to the principle of equity in employment and encourages applications from underrepresented groups including women, Indigenous peoples, visible minorities, persons with disabilities, persons of any sexual orientation or gender identity, and others with the skills and knowledge to productively engage with diverse communities. If you require accommodation in any part of the process, please direct your inquiries, in confidence, to our HR Officer, . Applications will not be accepted via email.
Only those applicants who are invited to an interview will be acknowledged.
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