Job Description

The Veterinary Teaching Hospital at the Atlantic Veterinary College is seeking applicants to fill multiple Client Services Representative part-time term positions, to staff the primary care emergency clinic at the VTH.

The Veterinary Teaching Hospital is staffed by client services representatives seven days a week, currently between the hours of 8:00am and 11:00pm. There are multiple evening and weekend shifts available currently.

The Emergency Services Reception team members are responsible for answering phone calls (many of which will be of an urgent/emergent nature) and triaging those phone calls appropriately to the staff working in the hospital. They are also responsible for other reception duties including greeting clients, receiving patients, many of which will be unstable, and for collecting deposits and payments for procedures performed.

RESPONSIBILITIES:

• Maintain professional interactions with clients and colleagues during emotional/stressful situations
• Interact with and facilitate communication between clients, referring veterinarians, students, and hospital staff
• Maintain accurate medical and communication records
• Answer and direct emergency calls that come in through the main VTH phone lines
• Process hospital admissions, many of which are emergency presentations
• Generate invoices and process payments
• Assist in setting up external financing for clients, as needed
• Assemble discharge information and communicate with the referring clinics about patients that have come in or called overnight
• Schedule appointments
• Maintain client financial accounts within the confines of hospital financial policies
• Interact with and facilitate communication between clients, referring veterinarians, students, and hospital staff
• Comfortable working alone at night

QUALIFICATIONS:

• Grade 12 graduation plus completion of a recognized post-secondary program in a related area or equivalent experience is required (recognized fields would be veterinary medicine, veterinary technology, business/accounting)
• Minimum of two (2) years relevant work experience in a veterinary clinic, or an equivalent combination of work and training experience, with preference given to those who have done veterinary emergency reception work
• Business/Accounting/Cash handling experience
• Strong computer and word processing abilities with experience using electronic medical records being an asset.
• Excellent communication and interpersonal skills
• Demonstrated abilities in customer service and reception skills
• Medical terminology diploma or equivalent experience
• Demonstrated ability to remain calm under pressure/intense emergency situations

Application Instructions:

Please submit electronically a cover letter, quoting the competition number, a resume and reference list to be received no later than the closing date via the link posted on the . Applications will not be accepted via email.

If you are unable to apply online, you can drop off your resume to the Human Resources Department, Kelley Building, University of Prince Edward Island, 550 University Avenue, Charlottetown, PEI C1A 4P3, Fax Number (902) 894-2895.

UPEI is committed to equity, diversity, inclusion, and reconciliation and believes in providing a positive learning and working environment where every person feels empowered to contribute. UPEI is committed to the principle of equity in employment and encourages applications from underrepresented groups including women, Indigenous peoples, visible minorities, persons with disabilities, persons of any sexual orientation or gender identity, and others with the skills and knowledge to productively engage with diverse communities. If you require accommodation in any part of the process, please direct your inquiries, in confidence, to our HR Officer, .

Only those applicants who are invited to an interview will be acknowledged.

University of Prince Edward Island