Job Description

The incumbent will be responsible for interviewing and registering patients using EPIC software following the HHS Registration Manual & Industry Standards to initiate and maintain an accurate data base that is used by many departments hospital wide to assist in the provision of quality care for all. Will be responsible for Bed Booking as per position requirements; maintaining the Central Bed Registry, implementing the Bed Management Guidelines; facilitating patient placement for ER, regional partners and nursing units. Completes and maintains accurate statistical collection for external partners that provides a regional bed picture and facilitates funding. Will assist with way finding and general inquires from our patients/customers. The incumbent will have demonstrated customer service attributes, such as active listening, empathy and courtesy, and a team player.Qualifications * Grade 12 or equivalent.

• Medical terminology certificate is required.
• A Medical Administration diploma from a recognized college is preferred.
• Keyboard proficiency (40-45 wpm) and accurate computer data entry skills.
• Proficient in MS Word, Excel and Outlook.
• Excellent written and verbal communication and strong interpersonal skills.
• Must be able to prioritize workload and function independently in a busy environment.
• Demonstrate problem solving, critical thinking and organizational skills.
• Demonstrate ability to work independently as well as within a multidisciplinary team.
• Able to demonstrated excellent customer service and service recovery skills.
• Able to diplomatically respond to inquires from staff, patients, family members and physicians.
• Ability to respond to change management.

As a condition of employment, you are required to submit proof of full COVID-19 vaccination to Employee Health Services.

Hamilton Health Sciences