Job Description

Duties:The Admissions and Registration Assistant (ARA) position is a crucial point of non-instructional contact for prospective students, applicants, current students, faculty, staff, and the public. Due to the highly personalized service provided throughout the application and admissions process, ARAs are key influencers in helping prospective students stay well informed and make the choice to study at VIU.This is a fast-paced, complex, and highly specialized role that requires strong communication, problem solving, and customer service skills to conduct admissions, credential assessment, and registration.Duties include assessing applications to ensure admission requirements have been met, issuing offers of admission, performing pre-requisite assessments, registering students into specific courses, and monitoring admission numbers against program seat capacity as defined by each department to ensure programs are not over or under filled.ARAs must also have high level of attention to detail and the ability to produce professional correspondence as a representative of VIU.ARAs need to be able to effectively respond to complex questions from, and liaise with, prospective and current students, applicants, parents, sponsors, VIU faculty, and staff.Deciding on a course of action requires the ARA to use investigative questioning and consider a multitude of options to select a course of action which best suits each scenario. These discussions are occasionally confrontational, and it is important that the correct answers be provided with tact and diplomacyRequired Qualifications:Two-year related diploma from an accredited institution. Minimum five years\' recent relevant experience. A combination of education and experience may be considered.

• Intermediate-level word processing and data entry skills.
• Intermediate-level keyboarding speed of 50 net words per minute.
• Intermediate experience using Microsoft applications including Word, Excel, Outlook, Teams, and PowerPoint.
• Intermediate experience using videoconferencing software including Zoom and Teams.
• Excellent interpersonal and communication skills.
• Ability to problem solve and work under pressure during peak times and within deadlines.
• Ability to multitask, organize, and prioritize a large workload while maintaining accuracy and attention to detail. Physical ability to lift up to 20 kg occasionally.

Preferred Qualifications:

• Post-secondary undergraduate degree.
• Experience with a student record system or similar database system.
• Experience with the VIU student information systems and the VIU online student record.
• Knowledge of VIU programs and registration procedures.

VIU is pleased to offer eligible employees a comprehensive benefit plan; ample paid holiday time; professional development opportunities and a desirable pension plan. As part of the VIU campus community, our employees work with supportive colleagues within an encouraging environment and are provided with the tools and training that promote learning and development. The perks of VIU employment are multiple, and include well-being initiatives and services, strategic discounts, and flexible work opportunities.Note:

• Short-listed candidates must provide original transcripts, or applicable original certifications at time of interview.
• All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
• Vancouver Island University (VIU) is collectively committed to building and sustaining a diverse and inclusive working and learning environment for faculty, staff, and students. In our journey towards greater diversity, we invite applications from members of equity-seeking communities including women, racialized and Indigenous persons, persons with disabilities, persons of all gender identities and sexual orientations who bring value to the VIU community through their lived experiences. We encourage members of all equity-seeking groups to self-identify within their application cover letter. When a candidate voluntarily discloses this information in their cover letter, the information will be used only for the fulfillment of the career opportunity. Disclosure and/or self-identification with an equity-seeking group will not lead to advantageous treatment of a candidate who is not qualified.

Vancouver Island University