Job Description

Job description

The Professional Home Builders Institute (PHBI) was established in Alberta in 1987, by builders, for builders. Since our inception, we've kept pace with the home construction industry's ever-changing needs by designing and delivering practical education that meets or exceeds the national benchmarks established by the Canadian Home Builders Association.



In British Columbia, PHBI is branded as BC Builder Training, while in Ontario we are recognized as Training Ontario.



This position resides with the Professional Home Builders Institute (PHBI) and works alongside The Alberta New Home Warranty Program (ANHWP),The New Home Warranty Insurance (Canada) Corporation (NHWICC) and Dweller Home Services.



The Alberta New Home Warranty Program Group of Companies (ANHWP Group), is Alberta's most experienced and most trusted new home warranty provider and educator for homebuilders. As Alberta's leader in new home warranty products and services for 50 years, we continue to raise the bar to meet the needs of homeowners and our Builder Members.

Accountable for:

PHBI is seeking a dynamic and results-driven Admissions Advisor to join our team immediately. In this role, the candidate will play a key part in growing existing business revenue and driving new business by identifying, engaging, and enrolling prospective students into our industry-leading builder education programs. The Admissions Advisor is responsible for continuously upholding our corporate mission and values with a specific focus to customer service delivery at all public contact points and providing information to inquiring students.

Work location:

Calgary, Alberta

Responsibilities:

The primary responsibilities of the Admissions Advisor are:

Admissions

/Sales

:

Under the direction of the Manager, Student Services, drive student admission efforts by researching, prospecting, and establishing leads through direct phone contact, email inquiries, off-site visits, networking, and attending builder-related and community events

+ Qualify leads and develop strategies to effectively close new and existing business opportunities in a timely manner, ensuring consistent progress towards enrollment targets. + Cultivate and maintain strong relationships within the builder community to enhance brand awareness and increase enrollment in education courses.
+ Takes the lead on the promotion, follow-up, and program documentation for individual students and/or custom training initiatives for builder clients. Communicate and assist with coordinating the requirements of facilitation for these programs with the PHBI Education team.
+ Pursue new business opportunities within assigned regions, ensuring growth in student enrollment and course engagement.
+ Support new and ongoing PHBI business relationships within assigned regions, fostering long-term partnerships with builders and clients.
+ Maintain and track conversion rates for all lead stages: from inquiry to interview, interview to enrollment, and enrollment to course completion.
+ Meet or exceed monthly, quarterly, and annual enrollment, revenue, and referral targets as established by the Manager, Student Services.
+ Adhere to all company and governmental regulations related to student enrollment and educational standards.
+ Ensure appropriate action is taken to evaluate and resolve student inquiries, issues and challenges in a timely and professional manner
+ Follow up with students and businesses post-course completion to solicit feedback for continuous improvement relating to course delivery and process improvements
+ Experience or interest in building relationships with alumni and supporting alumni engagement activities.
+ Strong administrative skills to manage multiple tasks, track course inquiries, and maintain accurate records.
+ Responsible for assisting in annual budget development, accurate tracking of budget, enrollments, and other critical metrics.
+ Assist in the development of recruitment programs and collaborate with the marketing and communications team to support sales and marketing initiatives for the Institute.
+ Responsible for training partnership program administration
+ Assists with student education inquiries, as required
+ Is a PHBI department liaison with the company's corporate Financial Services Department, as required
+ Over 3 years of experience in sales, direct phone communication and Business-to-Business engagement.
+ Proven ability to build client relationships, manage accounts, and drive sales outcomes through effective communication and strategic outreach.
+ Demonstrated success in consistently exceeding sales targets
+ Track record of building and maintaining long-term relationships with clients and stakeholders
+ Proficiency with CRM (e.g. Salesforce) and LMS (e.g. Absorb) platforms for managing course-related

Administrative:

Skills and Experience:

+ administration and student engagement. + Skilled in Microsoft Office Suite (Word, Excel, PowerPoint), Microsoft Teams, and Outlook.
+ Experience in the new home building industry, admissions, or working within the post-secondary education sector would be consider an asset

Soft skills:

Strong communication, interpersonal, and networking abilities; confident public speaking; proactive mindset; effective problem-solving; ability to perform well under pressure; relationship-building expertise; and excellent organizational skills.

Must have:

A valid driver's license and access to a reliable personal vehicle.

Travel is

required

:


25-35% of your time will be spent attending off-site events, meetings, and site visits, with occasional evenings and weekends required

Why you should join us:

The Alberta New Home Warranty Program Group of Companies offers challenging and meaningful work, a positive work environment with amazing colleagues. Our benefit package includes:


Also, you will be part of a company that supports and engages on:

Flexible Hybrid/remote work structure Engage in Diversity: Active Equity, Diversity, Inclusion and Belonging Committee with strategy and programs across the board Exciting social committee with various in person and virtual activities for everyone Annual short-term incentive pay (bonus program) Paid sick time and generous flex days, including paid time to give back to the community by volunteering Medical, dental and vision benefits Choice of Health Spending Account or Lifestyle Spending Account Pension plan (RPP company matching) Access to more than 100 corporate and technical training package for our employees Performance Management Program Supportive leadership to develop your full potential More than 15 different countries and cultures represented in our workforce Progressive corporate culture that supports our greatest assets - our people

Apply Today

If you're looking for a dynamic work environment, competitive employment conditions, and an opportunity to make a difference, we invite you to submit your cover letter and resume throughout your application.



We thank all applicants for your interest in this role. Our People & Culture team will contact only those selected for an interview.

Please note:

* Only candidates permitted to work in Canada will be considered for this opportunity.