Job Description

About Us:

Dawn Therapy is a professional and compassionate psychotherapy clinic dedicated to supporting the mental well-being of our clients. Our therapists provide a safe, welcoming space for individuals, couples, and families. We are looking for a friendly, organized, and detail-oriented Front Desk Administrator to be the first point of contact for our clients and a valued member of our team. This is an in-person position which requires the candidate to be punctual.

Key Responsibilities:

Greet clients with warmth and professionalism, in person and by phone Manage phone calls, emails, and client inquiries promptly and courteously Schedule, confirm, and adjust client appointments using our booking system Process payments, issue receipts, and keep accurate financial records Maintain confidentiality in accordance with PHIPA and privacy regulations Assist therapists with administrative tasks and clinic coordination Keep the reception area tidy, organized, and welcoming Support both in-person and virtual appointment arrangements

Qualifications & Skills:

Experience in a front desk, administrative, or customer service role (healthcare or mental health setting preferred) Excellent communication and interpersonal skills Strong organizational skills and attention to detail Proficiency with computers, scheduling software, and Microsoft Office/Google Workspace Professional, calm, and empathetic demeanor Ability to handle confidential information with discretion Flexible availability; openness to transitioning to full-time hours

Hours:

Part-time: 8-16 hours per week Potential to become full-time based on clinic needs and performance

Compensation:

$18-$20 per hour, based on experience
Job Type: Part-time

Pay: $18.00-$20.00 per hour

Expected hours: 8 - 16 per week

Application question(s):

Are you able to commute to 13085 Yonge St, Richmond hill, ON? Are you comfortable working with google sheet, google docs and other google applications?
Education:

Secondary School (required)
Work Location: In person