Job Description

Job Title:

Administrator, Home Health Care

Job Type:

Full-time

Location:

Dunnville, Ontario, Canada

Salary:

Not disclosed

Description

Administrator/Coordinator

At Hauser's Home Healthcare, we are dedicated to delivering top-quality products and exceptional customer service. We take pride in fostering a collaborative, efficient, and supportive work environment where every team member is valued and empowered to exceed client expectations.

Position: Administrator/Coordinator - Service Department

We are looking for an organized and enthusiastic individual to join our service department as an Administrator/Coordinator. This key role involves supporting equipment and service bookings, providing administrative assistance to the service administration team, and actively contributing to the daily operation of our Home Healthcare service department.

Responsibilities:

Act as the main point of contact for clients seeking mobility equipment service--communicate clearly and provide timely updates on equipment requests or repairs. Coordinate appointments, service schedules, and follow-ups for mobility equipment services, keeping clients informed throughout the entire process and responding swiftly to any changes in their needs. Assist clients in accessing necessary resources or third-party services by managing documentation, submitting funding applications, and proactively tracking progress. Monitor and respond to mobility equipment service inquiries, escalate urgent matters as needed, and ensure quick and efficient resolution of issues. Collect client feedback regarding mobility equipment service, report recurring issues, and recommend improvements to enhance client satisfaction. Take on additional coordination or administrative responsibilities as client needs evolve to ensure a positive experience for all users of our mobility equipment services.
Skills & Qualifications:

Comprehensive knowledge of home healthcare and mobility products and services. Familiarity with third-party payors and related policies and procedures. Strong computer proficiency with business applications and Microsoft Office products (Word, Excel, etc.). Prior experience in a similar role is an asset. Exceptional work ethic, organizational, and problem-solving skills. Excellent interpersonal and communication abilities. Ability to thrive in a fast-paced environment. Dedication to delivering best-in-class customer service.
If you are excited to be part of a dynamic, award-winning team, please send your resume and cover letter to the email provided. We appreciate all applications; however, only those selected for interviews will be contacted.

Job Type: Full-time

Work Location: In person