Job Description

Behind every patient's experience is a network of coordinated services that make high-quality care possible. As an Administrator, Support Services at Mount Sinai Hospital, you turn large-scale operations into reliable service across teams and shifts. Being the central point for payroll, scheduling, and staffing for Support Services means your work connects day-to-day staffing decisions to consistent service delivery. Patients feel the impact of this role even if they never meet you. This is your chance to grow your expertise in hospital operations, staff coordination, and administrative skills.

Is this you?

You are the organizer known for your ability to keep things on track. Whether you're anticipating coverage needs for surge periods, setting timelines that services can plan around, or confirming details early, you maintain dependable rhythms across shifts. You set clear commitments that teams rely on, with timely confirmations and updates that keep work moving. This consistency strengthens hospital-wide reliability, by delivering timely support services at scale.


Are you someone who staff can count on for clear answers and support? As the go-to contact, you will respond to department calls, dispatch supervisors, assist with meetings, and help with onboarding new staff. You have a genuine desire to build upon your existing communication and customer service skills. Strong communication in this role helps issues get resolved quickly and ensures your team feels supported.


If you can effectively problem solve and think critically, this role will require you to apply those skills with regularity. From resolving a payroll issue to balancing union requirements with operational needs, you'll work with department supervisors and managers to tackle these challenges and provide support where needed. Your proactive problem-solving will strengthen operational stability with fewer delays and a dependable delivery during busy periods.

About Support Services

The Support Services Department at Mount Sinai Hospital is vital to ensuring a safe, clean, and efficient environment for patients and staff. Comprising over 400 dedicated professionals, including housekeepers and porters, the team excels in upholding high standards of cleanliness, managing waste and recycling, and handling mail and linen distribution. We invest in our team with robust training and professional development, ensuring they contribute to the exceptional care our hospital is known for.

In this role you will:

Manage and coordinate the Support Services departmental scheduling and payroll for all program cost centres ensuring timeliness and accuracy Manage department hiring process by working alongside recruitment stakeholders to interview and onboard Support Services Staff Answer departmental main phone line and dispatch Supervisors accordingly; triages and prioritizes requests to ensure customer satisfaction Provide the highest level of customer service to all internal and external Sinai affiliates Ensure staff shift replacements are completed in a manner that minimizes overtime, adheres to collective agreement requirements, and applicable policies and procedures Oversees the timely entry, validation, and approvals for department payroll Ensure the accurate tracking of financial data and key performance/results indicators for Support Services; analyze data and create reports and summaries for the portfolio Participates in continuous quality improvement to and program development initiatives that support departmental goals aligned with the Sinai Health's strategic direction Provides administrative assistance to Project Work scheduling Documents and provides meeting minutes for all department meetings and huddles Distribute pagers and keys to staff Regulates sign-in procedures and processing Perform other duties consistent with the job classification as required Job Requirements

Job Requirements:

Mandatory


Successful completion of related college diploma from an accredited education institution 1 year of experience in a Housekeeping/Support Services operation within an acute unionized healthcare environment Previous experience supervising unionized employees Applicants with proven equivalent and related training and experience may also be considered




Preferred


Membership in good standing with the Ontario Healthcare Housekeepers' Association (O.H.H.A.) Experience working with Ceridian Dayforce payroll system

Skills and Knowledge


Demonstrated ability to interpret and apply best practices, applicable legislation, policies, procedures, collective agreements, etc. Strong organizational skills with the ability to prioritize competing demands and changing priorities while maintaining high degree of accuracy and customer service Excellent written and verbal communication skills with the ability to facilitate training, team huddles, etc. Sound departmental scheduling knowledge Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint) Team based approach to managing the needs of the organization and the patients Demonstrated problem solving skills and understanding of policies and protocols Demonstrated satisfactory work performance and attendance history

If this sounds like you and you feel ready to build your career within support services, apply now and let us know why you'd be a great addition to our team.