Job Description

Seeing beyond numbers

TM

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.



This role sits within Laurentian Bank.


The incumbent is responsible for the daily administration and processing in support of Banking Administration, in accordance with Laurentian Bank of Canada's standards, policies, procedures and established SLA's. The incumbent will be expected to support or answer internal/external partners' inquiries, regarding the products administered within the department, while providing a consistent level of superior customer service as well as providing subject matter expertise for department projects and initiatives. The incumbent is also responsible for maintaining and updating reports.

Responsibilities

Assign tasks to ensure Senior Administrators can process all requests within established timeframes Process, reconcile, and verify data to ensure compliance with regulatory procedures; identify accounting discrepancies and report any irregularities to the immediate supervisor Generate reports and statistical tables to provide information to managers Handle complex cases involving government agencies, law enforcement entities, court orders, etc., by gathering information and retrieving relevant files and documents in response to requests Collect information and retrieve files/documents to respond to requirements from clients, government agencies, regulatory bodies, law enforcement entities, and court orders Process fund disbursement and freezing requests from the Public Curator Handle disbursement requests (PTR, Revenu Quebec, CRA), information requests (IR), and execution notices (EN) in accordance with bank standards, and deliver client information to the appropriate government agency Process manufacturing orders, subpoenas, and lawyer requests in compliance with service level agreements and bank procedures Conduct quality control checks on requests submitted by Senior Administrators Act as the point of contact for government agencies regarding escalated requests, Public Curator matters, and court orders Serve as the primary liaison with Legal Affairs for any litigation files Resolve escalated cases and communicate directly with branches, lawyers, bailiffs, and government entities Participate in team knowledge sharing to ensure issues are resolved systematically and efficiently Train new team members within the department Prepare various reports to support the management team Provide recommendations to improve work processes Perform any other related or general tasks as requested by immediate supervisors or required as part of the role

Qualifications

Post-secondary education in a related field At least 2 years of experience in a bank/trust company Collaborative and a team player Detail-oriented and meticulous Excellent organizational and time management skills Strong interpersonal and communication skills, both verbal and written Good knowledge of Microsoft Office Suite, including Excel, PowerPoint, and Windows Good knowledge of complex and large-scale financial database systems; ability to learn query and administrative processing system management functions is an asset Bilingual (French and English) is essential
Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages.

What Laurentian Bank has to offer you

The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.
Here are some of the key points of our offering:
The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.

Total compensation:

Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.

Work model:

We prioritize a hybrid work model based on business needs.

Stock purchase plan:

Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.

Time off:

In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees. Plus, as an extra perk, you also get a paid day off to celebrate your birthday.

Health and wellness:

Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.

Group insurance and pension:

We offer a competitive insurance program based on your family's needs and a defined contribution pension plan to help prepare for your future.

Financial benefits:

As a Laurentian Bank employee, you're also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.
We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank.

Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.


We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

PIPEDA

We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.