Job Description

Description :

Administrative Team Lead (full time) - Fort McMurray, AB

Are your organizational skills enhanced by a can-do attitude and a commitment to exemplary customer service? If so, CBI Health has an excellent opportunity for you to join our team as an administrative professional for our out-patient rehabilitation clinic. We are seeking a highly organized, friendly face and voice of an accredited, innovative healthcare organization who provides high-quality clients care services throughout the community.

The Administrative Team Lead makes a meaningful difference in people\xe2\x80\x99s lives, supporting clients in achieving their goals by creating a warm and inviting environment and experience particularly as they arrive and leave the clinic, facilitating and navigating process to make working with CBI Health easy, comfortable and differentiated. Providing personalized client experience, ensuring full and effective schedules and minimizing administrative burden for all is how the Administrative Associate contributes to the success of the clinic. When the clinic thrives, the clients and team members thrive too!

Take an inside look at what you\xe2\x80\x99ll do each day

• Create a positive customer experience as the first point of contact for clients in our clinics
• Provide personalized interactions with clients, actively seek to understand what matters most to clients and communicating to the team
• Direct incoming calls received and provide callers with information about the facility
• Facilitate effective flow within the clinic
• Enters client data, client charges, collect payments and issues receipts
• Manages the appointment schedule to maximize opportunities for the clients\' access to care
• Educate and support the client in engaging with digital tools and resources such as the Client Portal and online booking
• Maintain confidentiality of client records and personal and personal health information at all times
• Perform general office duties and provide administrative support

What you need to be successful

• 2 years experience in a customer service role is an asset
• A post-secondary education in business administration, hospitality management or medical office is an asset
• Experience using Microsoft Office (Word, Excel and Outlook) and a publishing program
• A professional approach to customer service
• A creative approach with a can-do attitude
• Effective problem-solving skills

What CBI Health can offer to you

We are proud of our friendly environment, supportive leadership and the knowledgeable team members who make it all possible. That is why we do everything we can to show our appreciation. Our training, mentoring and education programs will provide you with opportunities for continued learning \xe2\x80\x93 and support and guidance whenever you need it. At CBI Health, you will have the freedom to define your own career path through our many opportunities for growth and development.

Here\xe2\x80\x99s a look at our total rewards:

• Competitive compensation
• Comprehensive benefits and rewards package
• Flexible working hours and virtual care options
• Continuous learning and skills development
• Autonomy to explore and reach your career goals including the opportunity to progress to management

About Us:

For millions of Canadians, CBI Health is where better begins. We are Canada\xe2\x80\x99s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients\xe2\x80\x99 lives and help shape healthcare for the better. Learn more at cbihealth.ca.

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

CBI Health