Job Description

Your Opportunity:
The SHC has four key pillars of service: Collaborative Practice, Wellness, Patient and Family Centered Care, and Innovation. These pillars are guiding the development and delivery of service to all patients and families at SHC. Reporting to the Unit Manager - Bone and Joint Clinic, this position is responsible for the day-to-day organization and coordination of a designated Orthopedic Surgeon and their patients. As the first point of contact for patient and / or a referring physician's office, the incumbent must handle a fast pace of work with concurrent demands to arrange clinic appointments, referrals to other clinics, scheduling of further investigative testing and tracking of charts. The incumbent will also support the Surgeon on assigned clinic days. This role functions with minimal supervision and direction from the Unit Manager. You will be responsible to assess, prioritize and synchronize complex physician schedules which may include operating time, outpatient clinic time, call schedule, educational rounds, research/committee meetings, conferences, and away time. As part of your team, you will collaborate with the registered nurse case manager, to liaise with patients & referring providers to schedule & confirm referrals, initial assessments, procedures, follow up appointments, re-bookings and investigative testing as needed. As a successful candidate, you must demonstrate critical thinking, manage time effectively, be flexible to changing team dynamics while being detailed oriented. You should understand organizational policies, have a strong commitment to patient satisfaction, be able to foster and promote teamwork while collaborating to manage and resolve confidential and complex situations.
Description:
As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Acute Care Alberta:

N

Primary Care Alberta:

N

Recovery Alberta:

N

Classification:

Administrative Support IV

Union:

AUPE GSS

Unit and Program:

Bone & Joint Clinic

Primary Location:

South Health Campus

Location Details:

As Per Location

Multi-Site:

Not Applicable

FTE:

0.50

Posting End Date:

30-JUN-2025

Temporary Employee Class:

Temp P/T Benefits

Date Available:

14-JUL-2025

Temporary End Date:

07-DEC-2026

Hours per Shift:

7.75

Length of Shift in weeks:

2

Shifts per cycle:

5

Shift Pattern:

Days

Days Off:

Saturday/Sunday

Minimum Salary:

$26.07

Maximum Salary:

$31.68

Vehicle Requirement:

Not Applicable

Required Qualifications:

Some post-secondary education.

Additional Required Qualifications:

Post-secondary education - Unit Clerk or Medical Office Assistant certificate. Medical Terminology Course. Completion Connect Care Training - Clinic Medical Assistant, Schegistrar, Referrals Coordinator, Template Builder, Private MOA. Minimum 2 years of experience as an AS4/Medical Office Assistant in a hospital/clinic setting. Minimum 2 years' experience working as an SDC. Minimum 1 year experience using Waitlist & Referrals Management. Minimum 1 year experience with OR Booking. Minimum 1 year experience using EPIC in an Ambulatory Clinic setting. Demonstrated knowledge of the CPSA Guidelines. Proficiency using EPIC, Microsoft Office (Word, Excel, Outlook), SharePoint, Netcare. Accurate keyboarding skills with ability to type 40 words per minute. Utilize effective communication techniques (correct use of business language, spelling, grammar, proofreading, and telephone etiquette). Ability to adhere to AHS Code of Conduct & Confidentiality Policy.

Preferred Qualifications:

Previous Orthopedic Surgery experience. Experience using Connect Care Media Manager - for scanning documents. Previous Experience Booking External OR.