Job Description

Your Opportunity:

Reporting to the Coordinator of Compliance and the Call Center, the incumbent provides administrative support. The position will source, collect data and create spreadsheets on several existing and future projects. The incumbent is also required to analyze and interpret the data and present improvement opportunities to the management team. This position responds to customer inquiries and is required to process daily/weekly payments. Working with a wide range of parking operational programs, the incumbent must possess clear communication skills. This is a versatile and complex position requiring exceptional interpersonal and customer service skills as well as excellent time and project management skills. The incumbent will be working in a unique and, at times, highly emotional environment which requires a calm and patient demeanor. He/She will be in regular contact with a variety of staff and public. This position requires an individual with a strong but professional attitude.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Parking Services
• Primary Location: Alberta Hospital Edmonton
• Location Details: Eligible to work hybrid (on/off site) within Alberta
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 05-JUN-2023
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 15-JUN-2023
• Temporary End Date: 10-JUN-2024
• Hours per Shift: 7.75
• Length of Shift in weeks: 1
• Shifts per cycle: 5
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $26.07
• Maximum Salary: $31.68
• Vehicle Requirement: Not Applicable

Required Qualifications:

Some post-secondary education. Additional Required Qualifications:

Significant customer service experience including contact in person, by telephone, and by email/post. Excellent command of the English language, both written and verbal, is required. Active listening and interpretative skills are required. Must be willing to upgrade education in a changing environment. Must be able to work cooperatively with others. Must be physically able to carry out the duties of the position. Must be able to maintain composure and make decisions in stressful situations. Must be able to organize workloads using own initiative and judgment in performing duties with minimum supervision. Ability to work with frequent interruptions. Ability to type 55 wpm. Ability to maintain confidentiality of all documents and records. Problem-solving, conflict resolution and strong interpersonal skills as well as critical thinking required. Preferred Qualifications:

3 - 5 years of office/clerical experience with an advanced level of knowledge of Microsoft Office Programs. 1 year data analysis. 1 year experience in project support and administration.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We\'re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it\'s about putting patients\' and families\' experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Alberta Health Services