Job Description

Your Opportunity:The Administrative Support IV will be working as our Client Scheduler in Home Care. We are looking for someone with strong problem-solving and communication skills, enjoys working with the public and Health Care Aides. Experience with scheduling and dealing with client concerns is vital for the success in this role. Our ideal candidate will have strong organizational skills and be detail oriented. The Administrative Support IV - Client Scheduler will make up part of our administrative support team and will work to support others in this team. This role reports to the Area Manager under the supervision of the Administrative Support IV. This position will work with our staff scheduling team as well as with Personal Support Coordinators (who provide supervision to the HCAs) and Case Managers (who provide authorizations for care provision that the HCAs are assigned). You must have a positive attitude, be able to work in a stress environment with short timelines and competing priorities. This role supports our HCAs who are working in the community (i.e. in clients\' homes) and lodges. The successful candidate will assist with the admin-related workload in the event that the Admin III is on leave/position is vacant. We have a limited number of Client Schedulers, thus in the event of peers on leave/position vacancy, you may need to adjust your schedule or be required to pick up additional shifts. You must possess strong communication and soft skills. You must be able to work with limited supervision and provide direction & support to HCAs and clients. This role is vital to the success and operation of our program. You will actively participate in quality improvement initiatives. You will participate in assigned committees/working groups/meetings. You are required to work extended shifts and 7 days a week, including stats.Description:As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Home Care
• Primary Location: Grande Prairie Virene Building
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.40
• Posting End Date: 05-APR-2024
• Employee Class: Regular Part Time
• Date Available: 29-APR-2024
• Hours per Shift: 7.75
• Length of Shift in weeks: 10
• Shifts per cycle: 20
• Shift Pattern: Days, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $26.07
• Maximum Salary: $31.68
• Vehicle Requirement: Driver\'s License, Vehicle Required

Required Qualifications:Some post-secondary education. Additional Required Qualifications:In addition to a competitive rate of pay, AHS currently has a Remote Retention Allowance in place to an annual maximum of $3,000. This allowance is non-pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay. Completion of relevant post-secondary education (e.g. diploma/degree in office of business administration, public health, community health). Experience in scheduling. Experience in customer service including strong communication skills, especially soft skills. Willing and able to work independently and as part of a team. Possess strong organizational/multi-tasking skills. Preferred Qualifications:Experience in home care. Experience with public including seniors. Knowledge in Client and staff scheduling.Please note:All postings close at 23:59 MT of the posting end date indicated.Security Screening:A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.Healthy Albertans. Healthy
Communities. Together.We\'re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.Everything we do at AHS reflects a patient and family centred approach; it\'s about putting patients\' and families\' experiences, priorities and trust first.We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Alberta Health Services