Job Description

Your Opportunity:

Alberta Health Services (AHS) is currently seeking a highly organized, meticulous, results-driven, customer service ninja for the role of Administrative Support IV - Employee Services Representative (ESR) within our Human Resources Contact Centre (HRCC) team. This role requires you to work well under pressure in a high-volume Contact Centre environment. You are an invaluable asset to our Human Resources Shared Services (HRSS) department as one of our frontline superstars, providing support to over 100,000 employees who rely on you to help them navigate employee-related concerns. You are fast, efficient, friendly, professional, and gladly welcome the challenge of meeting metric-based daily performance goals. The ESR provides accurate information and resources on a full range of HR topics through analysis, investigation and problem-solving skills to address a variety of issues brought forward by employees, operational leaders, or Human Resources Business Partnerships (HRBPs). You are fluent in organization policies and procedures, collective agreements, and best practices to ensure that the most informed solutions are provided. An excellent communicator, you possess the ability to build and foster strong working relationships with various stakeholders internal to the organization as well as external third-party providers. ESRs must be able to quickly learn and apply extensive organizational knowledge of programs, processes and systems pertaining to the administration of payroll, human resources, pension, benefits, and recruitment. Employees and leaders look to you for your professional advice and knowledge, and in some cases, you may be required to escalate issues in an extremely timely manner. If you are passionate about providing excellence in customer service in a metric-driven environment and can provide fast, friendly service - we want you on our team!

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Human Resources Contact Centre
• Primary Location: Southport Tower
• Location Details: Eligible to work remotely within Alberta
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 06-JUN-2023
• Temporary Employee Class: Temp F/T Benefits
• Date Available: 19-JUN-2023
• Temporary End Date: 31-DEC-2023
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days, Evenings
• Days Off: Saturday/Sunday
• Minimum Salary: $26.07
• Maximum Salary: $31.68
• Vehicle Requirement: Not Applicable

Required Qualifications:

Some post-secondary education. Additional Required Qualifications:

Minimum of two (2) years\' of extensive metrics-driven customer service-centered, inbound Call Centre experience in the last 5 years. Demonstrated ability utilizing advanced problem-solving skills. Completion of an HR Certificate will also be considered. A demonstrated clear pattern of professional and personal development. Experience in Microsoft Office package. (The incumbent may be required to complete and pass a Microsoft Office skills assessment.) Ability to type at least 50 words per minute. (The incumbent will be required to complete and pass a typing assessment.). Fluent in written and spoken English. Preferred Qualifications:

Experience working with PeopleSoft. A minimum of one (1) year experience in the last five years working in Human Resources, Payroll or Benefits.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We\'re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it\'s about putting patients\' and families\' experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Alberta Health Services