Job Description

Your Opportunity:
Reporting to the Supervisor, Registration Switchboard and Patient Information (RSPI), the Administrative Support III performs a variety of administrative duties related to interviewing patients/public and providing accurate and timely registration services for the hospital. Main duties include processing admission and registration of inpatients and outpatients, verify and validating patient identification, collection of financial responsibilities and orientation to staff and students. Responsibilities will also include reception services, operating the switchboard, directing calls, wayfinding, monitoring code phones as required in the site, financial functions for hospital billing, and supplies, daily reconciliations, deposits, patient safekeeping, & where applicable assisting residents with trust accounts.
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Acute Care Alberta: N
• Primary Care Alberta: N
• Recovery Alberta: N
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Registration,Switchboard, Patient Information
• Primary Location: Medicine Hat Regional Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 28-OCT-2025
• Employee Class: Casual/Relief
• Date Available: 07-NOV-2025
• Hours per Shift: 6.0, 7.75
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days, Evenings, Nights, Weekends
• Days Off: Other
• Minimum Salary: $23.53
• Maximum Salary: $28.60
• Vehicle Requirement: Not Applicable

Required Qualifications:
Completion of Grade 12 or equivalent. Additional Required Qualifications:
Knowledge and operation of Microsoft Outlook, Word and Excel. Medical Terminology required, proficiency test. Keyboarding skills required, proficiency test. Knowledge of legislation regarding access, privacy and disclosure of patient information required. Confident to work independently and in a team environment with excellent communication skills. Skilled at paying close attention to detail. Demonstrated ability to maintain a professional image, manage stressful situations with empathy and to remain calm, courteous, sensitive and tactful at all times. Able to prioritize work and cope with frequent interruptions. Must be able to work all shifts. Only those who meet the requirements and qualifications outlined in the job posting will be contacted. To ensure your skills and qualifications are considered please attach a resume and cover letter with your application. Preferred Qualifications:
Completion of MOA course or equivalent, previous experience working in a Medical Office setting, switchboard experience, Connect Care Patient Access experience, Netcare and Person Directory.

Skills Required