Job Description

ADMINISTRATIVE SUPPORT III

OFFICE OF STUDENT SUPPORT AND ACCOUNTABILITY

Competition No.

25.11.333

CATEGORY

SALARY

CLOSING DATE

Full-Time Continuing (35 hours per week) MSU Band C (Steps 1-8): $23.550 - $34.245 per hour. $42,861 - $62,327 per annum (Based on 35 hours per week). December 5, 2025

About Us

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MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton's diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Metis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.



Our comprehensive undergraduate university offers 55 programs to more than 20,000 full- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.

Opportunity

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MacEwan University is seeking an Administrative Support III for a full-time continuing opportunity with the Office of Student Support and Accountability. You will provide comprehensive administrative assistance to the Office of Student Support and Accountability while supporting 3 Student Conduct Officers and 1 Academic Integrity Facilitator in managing student conduct and academic integrity matters. You will also play a crucial role in ensuring the smooth operation of these offices by performing various administrative tasks and providing exceptional customer service to students, faculty, staff, and other stakeholders.


Key responsibilities include:

Serving as the initial point of contact for students, faculty, and staff seeking information on student conduct processes and about academic integrity; Maintaining accurate database of academic misconduct cases including confidential student records, conduct case files, sanctions, outcomes and activity reports; Preparing and distributing communication, correspondence, outcome letters, notifications, and official documents; Maintaining strict confidentiality in handling sensitive information, including records, reports, and communications; Scheduling meetings, appointments, hearings and disciplinary proceedings for the Student Conduct Officers and Academic Integrity Facilitator; Coordinating travel arrangements and processing expense reimbursements as needed; Providing excellent customer service and professional communication to students and stakeholders involved in conduct and academic integrity matters; Assisting in organizing and coordinating training sessions, workshops, or presentations related to student non-academic misconduct and academic integrity; Responding to inquiries and providing information about conduct policies, procedures, and timelines; Assisting the Academic Integrity Facilitator in managing academic integrity cases and related processes; Receiving and reviewing reports of academic misconduct from faculty and staff; When requested, compiling data and generating reports related to student conduct and academic integrity for administrative purposes; When requested, assisting in analyzing data trends and patterns to support the improvement of student conduct and academic integrity programming; and Providing back-up administrative coverage, as required, in other wellness and access areas.

SKILLS

You will have:

Excellent organizational skills with high attention to detail; The capability to manage multiple tasks, prioritize workload, and meet deadlines; Strong written and verbal communication skills with the ability to communicate effectively with diverse stakeholders with a high degree of tact; Exceptional customer service skills and a positive, professional manner; Adeptness in dealing with complex situations related to student behaviour; High level of skill demonstrating impeccable judgement when exposed to confidential documents and discussions; The ability to work independently and collaboratively in a fast-paced, dynamic environment; High ability to learn new software systems quickly and use tools efficiently; and Proficiency in using Microsoft Office Suite and Google Suite.

QUALIFICATIONS

A minimum of a 2-year post-secondary diploma. Administrative support experience in a student conduct and academic integrity office setting is preferred. Familiarity with student conduct processes and academic integrity policies in a post-secondary environment would be considered an asset. Experience working at a post-secondary institution would be considered an asset. An equivalent combination of education and experience may be considered.

BENEFITS

When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes:

Competitive base pay Generous vacation time Secure pension plan Flexible benefits package Continuous learning culture * Opportunities for career growth