Job Description

Your Opportunity:
Working under the general supervision and guidance of the Manager of Transition Services, the Access Clerk would determine and assess eligibility for Home Care services and the requirement for other resources internal or external to AHS in collaboration with the Access Nurse. The clerk identifies current and potential client risks and urgency for a referral for Home Care services. The position serves as an initial point of contact for persons seeking admission to Home Care. Other duties include prioritizing workload demands, confirming eligibility, and data entry to Continuing Care Information System. Transition Services is looking for a casual employee with up to full time availability to learn the Community Care Access (CCA) Clerk role at Southport Atrium The employee shall maintain confidentiality of all Alberta Health Services (AHS) information in accordance with Health Information Act (HIA), Freedom of Information and Privacy (FOIP) and other privacy legislation in effect and shall comply at all times with AHS Information Privacy and Information Security policies.
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Assisted Living Alberta
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Transition Services - Community Care Access
• Primary Location: Southport
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 02-OCT-2025
• Employee Class: Casual/Relief
• Date Available: 20-OCT-2025
• Hours per Shift: 7.75
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days, Evenings, Weekends
• Days Off: Other
• Minimum Salary: $23.53
• Maximum Salary: $28.60
• Vehicle Requirement: Not Applicable

Required Qualifications:
Completion of Grade 12 or equivalent. Additional Required Qualifications:
Grade 12 graduation supplemented by commercial/business courses. Minimum of 2 years related experience in a current/past experience in Access/Transition Services. Medical terminology required. Must have excellent interpersonal, communication and organizational skills in order to work with a multidisciplinary team. Must have outstanding prioritization skills to analyze and respond to client/ community needs accordingly, and cope with frequent interruptions. Ability to multi-task. Excellent knowledge of the English language, both written and oral. Accurate and proficient keyboarding skills of 40-50 words per minute required. Preferred Qualifications:
Demonstrates conflict resolution skills, and ability to work collaboratively within the Access and community programs. Demonstrates proficiency with Community Care Information Systems. Required to perform up to 6 hours of keyboarding and written documentation per shift while navigating a variety of software programs (Pathways, PARIS, Netcare, PD, HomeFirst). Past experience working with clientele/customer service.

Skills Required