Job Description

Your Opportunity:
Reporting to the Supervisor Registration, Switchboard and Patient Information (RSPI) at the Sheldon M Chumir Health Centre, this Administrative Support III position is responsible for ensuring immediate access to patient information in order to facilitate healthcare treatment decisions. This position is responsible for interviewing patients and/or their family members in person or by telephone to positively identify patients and obtain their demographic and financial information. This position supports Registration and Patient Information. Following the Provincial Registration Standards and Practices (PRSP), this front-facing position is instrumental in verifying, validating, and accurately entering patient information into Connect Care. The role places a strong emphasis on consistently applying Positive Patient Identification during the registration process to ensure precise record linkage, support the safe delivery of patient care, and mitigate identity theft. Effective communication skills are crucial to provide exceptional customer service to patients, staff, and the general public. Other responsibilities include but are not limited to: Interact with internal and external stakeholders. Collect hospital fees for uninsured, out-of-country services, Long Term Care accommodation fees/Trust Accounts and patient chargeables. Point of sale (POS) collection and cash handling. Answer telephone/switchboard and assist with wayfinding. Train and mentor new employees and students as required. Manage multiple tasks with frequent interruptions in a fast paced/high stress environment. Maintain the integrity of patient records (prep, scan, verify & validate and auditing & remediation) in Records Management. Other duties as assigned in the Registration Department.
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Classification:

Administrative Support III

Union:

AUPE GSS

Unit and Program:

Health Information Management - Registration, Switchboard & Patient Information

Primary Location:

Sheldon M Chumir Health Centre

Location Details:

As Per Location

Multi-Site:

Not Applicable

FTE:

0.98

Posting End Date:

23-JUL-2025

Temporary Employee Class:

Temp P/T Benefits

Date Available:

02-AUG-2025

Temporary End Date:

15-FEB-2026

Hours per Shift:

7.75

Length of Shift in weeks:

6

Shifts per cycle:

30

Shift Pattern:

Days, Evenings, Weekends

Days Off:

As Per Rotation

Minimum Salary:

$23.53

Maximum Salary:

$28.60

Vehicle Requirement:

Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent.

Additional Required Qualifications:

Medical Office Assistant, Unit Clerk and/or post-secondary education applicable to the position. One year Registration experience in an acute care facility within the last two years. Proficiency in Connect Care, Netcare/Person Directory, Client Registry, MS Office (Windows, Word, Excel, Outlook, MS Teams). This position requires you to lift a minimum of 50 lbs. This position will require you to walk, sit, twist, and turn, as well as stand on your feet for the duration of your shift. Medical Terminology, typing speed of 40 wpm (tests administered). Ability to work with minimal supervision. Ability to understand and communicate effectively in English; verbal and written.

Preferred Qualifications:

One year experience within the last two years in a health care medical office setting. Customer service experience. Knowledge of the Release of Information Process. Preference may be considered for students who have successfully completed their practicum within HIRM or RSPI at an AHS facility.