Job Description

The City of Orillia is hiring an
Administrative Support - Corporate Services
The City of Orillia is less than 90 minutes from the Greater Toronto Area. Even though growth and progress have been strong in recent years, the Sunshine City has worked hard to retain the small-town charm that has captivated generations. The quality of life is unbeatable in this city surrounded by two lakes, where outdoor pursuits are available in all seasons and are enjoyed by both visitors and residents.
The City of Orillia is currently seeking a highly motivated individual to fill the position of Administrative Support - Corporate Services.
Reporting to the Executive Assistant (EA) to the Chief Administrative Officer (CAO) and Corporate Services, the Administrative Support serves as the first point of contact for residents, visitors and staff at the Orillia City Centre. As a member of the Corporate Services Department, this position provides general back-up and support for other functions of customer service including transit, legislative services and engineering, as required.
Candidates must possess a post-secondary diploma in Office, Business or Legal Administration with one (1) year of experience in a municipal environment considered an asset.
The City of Orillia offers a competitive salary with a comprehensive benefits package, and registration with the OMERS Pension Plan. The hourly rate for this position is $26.69 to $29.25 based on a 35-hour work week. Interested candidates are invited to submit their application by October 3, 2025 at 4:00 P.M.
Applications will only be accepted by applying online. Please click the " Apply Now" button below.
We thank all applicants, however, only those selected for an interview will be contacted.
Note: The City of Orillia is committed to an inclusive, barrier-free environment. Accommodation will be provided in all steps of the hiring process. Please advise the City of Orillia Human Resources Department if you require any accommodations to ensure you can participate fully and equally during the recruitment and selection process. We thank all applicants that apply and advise that only those to be interviewed will be contacted. In accordance with the Municipal Freedom of Information and Protection of Privacy Act, personal information is collected under the authority of the Municipal Act 2001,S.O. 2001, c. 25., and will be used for the purpose of candidate
Administrative Support - Corporate Services
Position Synopsis and Purpose
The Administrative Support - Corporate Services maintains a welcoming and professional environment at the Orillia City Centre. This position is responsible for managing incoming calls, greeting and directing visitors, handling general inquiries, and providing efficient administrative support to ensure smooth daily operations. The position plays a key role in representing the organization's image and values, delivering excellent customer service, and supporting internal teams through clerical and coordination tasks.
Major Responsibilities
Description
Approx. Time
Spent (%)
Administration

• Serve as the first point of contact at the Orillia City Centre for members of the public and staff.
• Respond to general inquiries and greet visitors/couriers.
• Act as a Deputy Division Registrar for the purpose of processing marriage licences, and burial permits while maintaining confidentiality.
• Collect and sort daily mail for the City of Orillia.
• Answer and direct incoming calls, faxes and emails in a timely and professional manner.
• Maintain office supplies and assist with ordering supplies for the Council Services Division, CAO's Office and Mayor's Office.
• Perform a variety of clerical tasks including data entry, filing, photocopying, and document preparation.
• Backup for preparation of the weekly Council Information Package (CIP).
• Maintain an organized and presentable reception area.
• Assist in the Municipal Election process in a non-partisan role.
• Other duties as assigned in accordance with Corporate Objectives.

90%
Policies/Programs/Service Delivery

• Monitor the return of vital statistics records from service providers for compliance with legislation and policy.
• Act as the backup for the Vital Statistics Coordinator and Deputy Lottery Licensing Officer.
• Prepare liquor licence applications for review and sign off by the Clerk.

5%
Financial Management

• Front-line cashier duties, including processing miscellaneous payments i.e., marriage licences, parking tickets, transit passes, garbage tags, dog licences, etc.
• Handle miscellaneous inquiries by phone or in-person regarding various payments.
• Process invoices for supply purchases.
• Track liquor licence and marriage licence revenue.

5%
*Note: All activities are expected to be performed in a safe manner, in accordance with the Occupational Health and Safety Act and its Regulations, along with Corporate Safety policies, procedures and programs. In addition, all necessary personal protective equipment must be used and maintained in good condition.
Minimum Qualifications
Education (degree/diploma/certifications)

• College diploma in Office, Business or Legal Administration.

Experience

• Working experience in a municipal setting considered an asset.
• Experience in a front-facing service role considered an asset.

Knowledge/Skills/Ability

• Excellent judgement, organizational, verbal, and written communication skills.
• Ability to effectively handle stressful situations.
• Strong problem-solving skills, resourcefulness, and the ability to resolve conflicts effectively while maintaining professionalism and excellent customer service.
• Ability to deal with difficult customers, diffuse emotionally-charged situations and resolve issues in a diplomatic and professional manner.
• Highly organized with the ability to prioritize tasks and manage time effectively.
• Demonstrated clerical skills, including filing and typing.
• Ability to deal effectively and courteously with the public, staff and external agencies.
• Advanced computer skills using SharePoint, MS Office applications, including Word, Excel, PowerPoint, Outlook, the Internet and Customer Relationship Management Systems.
• Completion of, or enrollment in the Municipal Administration Program.
• Experience with Great Plains Financial System considered an asset.

Physical Demands

• Sitting, standing, or walking. Work is conducted in a standard office environment with continual visual concentration required.

Position Requirements

• Valid Class 'G' Ontario Driver's License and access to a reliable vehicle.
• A current and acceptable Criminal Record Check is required prior to the commencement date.

Position Classification
Position Title: Administrative Support
Division: Council Services
Department: Corporate Services
Classification: IBEW - Clerical and Technical Bargaining Unit
Work Location: Orillia City Centre
Reports to (Direct): Executive Assistant to the Chief Administrative Officer and Corporate Services
Position(s) Supervised Directly: N/A
Position(s) Supervised Indirectly: N/A
Effective Date: N/A
Revision Date: N/A
Salary Range: Class 6 - IBEW - Clerical and Technical Wage Schedule
Hours per Week: 35
Organizational Chart
Below is the reporting relationship of this position to others within the immediate department.

Skills Required