Job Description

Looking for an opportunity to work with a dynamic team of individuals? We are seeking a team oriented individual to perform data entry and to provide support services for the Claims Services Branch.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario\'s Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

You will perform data entry and provide administrative support services to site staff in support of claims services processing, including:

• Input information and billing documents/records into data fields.
• Type correspondence, sort, retrieve and update files and/or records.
• Purge and maintain files for user reference.
• Open, log and distribute mail.
• Weigh and pack parcels.
• Maintain databases and capture data from source documents.
• Operate office and postage equipment and switchboard.
• Provide service to walk-in clients, couriers and delivery personnel.

Job requires the following:

• Physical ability to perform mail and stock duties by lifting and or pushing up to 40 lbs. of stock, mail bags, printouts, claim cards, postage equipment and garbage containers.
• Daily standing when unpacking and storing supplies and stooping or squatting to perform minor adjustments to microfilm.
• Frequent walking to deliver mail or supplies.

How do I qualify?

RESEARCH AND ANALYTICAL SKILLS:

• You can direct incoming mail, return misdirected mail and follow-up on back orders, and lost shipments or mail.
• You can collect data and statistics to complete production reports.

KNOWLEDGE:

• You are able to understand and provide consistent application of regulations, guidelines and office practices and procedures.
• You have knowledge of incoming and outgoing mailroom processes, records management and inventory and stock management practices, general filing and switchboard.

TECHNICAL SKILLS:

• You have demonstrated experience using personal computers, software applications (word processing, internet, e-mail, databases) to prepare correspondence, labels, lists and reports.
• You have good keyboarding skills to input, edit, retrieve and save data.
• You have demonstrated experience using and maintaining basic office equipment (photocopier, microfilmer, postage/weight scale, etc.).

COMMUNICATION SKILLS:

• You can respond to in-person and telephone inquiries from the public and internal and external stakeholders and compose emails/memos and prepare form letters.
• You can work in a team environment, sharing decision making with co-workers to prioritize production tasks and co-coordinating work schedules to ensure operational requirements are met.