Job Description

Answer phone calls and emails from French/English speaking supporters. Provide written translation (English to French / French to English) of child letters, reports, supporter correspondence, and promotional materials.

Job Title:

Administrative Support Assistant

Reports To:

Invitation Department Senior Manager

Chalice is a Catholic organization with a vision for "A world where all children and families live in communities of life and love." Through the generosity of our Canadian supporters, combined with the continued effort of our international partners and Chalice-sponsored families, we work in hundreds of communities around the world to provide opportunities for children to receive an education, for families to become empowered, and for communities to become more caring and connected.

Purpose

The Invitation Department Administrative Support Assistant provides critical support to the Invitation Department and Communications team. This role assists with daily office needs, manages donor communications (including French language support), coordinates donor mailings and promotional materials, and maintains digital and administrative systems. The role is vital in ensuring supporters receive timely, accurate, and thoughtful communications, while upholding Chalice's Catholic values and mission.

Duties and Responsibilities

Answer phone calls and emails from French/English speaking supporters. Provide written translation (English to French / French to English) of child letters, reports, supporter correspondence, and promotional materials. Respond to info@chalice.ca and info@chaliceus.org Prepare and send thank-you letters and other correspondence to donors. Manage printing, labeling, stuffing, postage, and distribution. Print and distribute child bios and child materials for website or fundraising campaigns. Accurately record donor information and financial donations. Update reports, website content and maintain blogs using material from Communications team. Ensure organizational information is current on Charity-rating sites. Support diocese market research (bulletin advertising and other communications opportunities).

Qualifications and Competencies

Fluency in English and French is mandatory, with strong written and oral communication skills. Experience in customer service and donor relations, including phone communication. Strong computer skills; proficiency with Microsoft Office. Experience with Salesforce is considered an asset. Experience working for a charity or not-for-profits is considered an asset. Strong attention to detail, organizational, time management, and prioritization abilities; quick learner who can adapt to changes in a fast-paced environment; maintains confidentiality and demonstrates analytical and problem-solving skills. Ability to work effectively in a team setting. Comfortable working in a Catholic, faith-based environment.

Professional Development

Attend training sessions, conferences, and workshops as required Participate in research and knowledge-sharing initiatives

Working Conditions and Benefits

Full-time, permanent position (40 hours per week), based on-site in a standard office setting at our Bedford, Nova Scotia location. Must be legally entitled to work in Canada. Start date is immediate upon hiring. Working in a faith-based, prayer-filled environment, including daily prayer participation at 8:30am. Competitive salary, plus a comprehensive benefits package (health, dental, vision, EAP, life/AD&D) beginning after 3 months of employment. Group RRSP eligibility after 12 months of employment. Paid time off, including vacation, personal and sick days. Working in a faith-based, prayer-filled environment, including daily prayer participation at 8:30am.

Application deadline

Please submit your resume and cover letter expressing your interest in the position and in working for Chalice Canada, by

November 07, 2025

, to

hr@chalice.ca

with the subject line:

"

Invitation Department - Administrative Support Assistant - 2025"". All applications must include a cover letter and will be reviewed as they arrive. Only selected candidates will be contacted. This position requires on-site work, and proficiency in

both English and French

is mandatory. Interviews may be scheduled before the position closes.

Job Types: Full-time, Permanent

Expected hours: 40 per week

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Vision care
Application question(s):

Are you comfortable working in a faith-based, prayer-filled environment, including daily prayer meetings at 8:30 AM? Are you legally authorized to work in Canada?
Language:

Are you and proficient in both English and French? (required)
Work Location: In person