Job Description

Position Details

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Posting #:

33168

Department:

Diagnostic Imaging - Administration

Employee Type:

Regular, Full Time

If Temporary, Number of Weeks:

Union:

CUPE

Openings Remaining:

1

Reason for Posting:

This position is for an existing vacancy.

Schedule

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Work Days:

Monday to Friday, Occasional Weekends

Time of Day:

Days

Shift:

7.5 hour

Shift Start:

7:30, 8:00 Hours are subject to change based on operational requirements.

This position may be scheduled at any of the following sites:

Charlton Campus (Hamilton Downtown)

Application Dates

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Opening Date:

23/12/2025

Closing Date:

30/12/2025 Applications must be received online by 12:00 midnight on the Closing Date

Position Description

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POSITION SUMMARY

This position manages all incoming calls for their modality and performs all appointment bookings, scheduling details, order placements for Diagnostic Imaging studies which are then coordinated to ensure the smooth operation of the department in accordance with the policies and procedures of the hospital. Handles departmental communications and liaises with many client types (patient, physician, and healthcare providers). Ensures that all bookings are processed efficiently and managed with the utmost confidentiality, accuracy and comprehensiveness. Provides excellent customer service, demonstrating patience, kindness and caring in an environment with multiple demands.

QUALIFICATIONS

2-year post-secondary diploma in office administration health services from an accredited school Medical terminology certificate with proven knowledge of radiology terms 1-year experience providing support in a healthcare environment, with knowledge of OHIP, electronic registration, order placement and patient scheduling Demonstrated commitment to the values of Service, Responsible Stewardship, Community Responsiveness and Respect Intermediate skill level in MSWord and medical spelling/terminology Accurate keyboarding skills of 35 wpm Clerical testing may be required as part of the selection process Expert knowledge of hospital patient processing and scheduling systems (Dovetale/EPIC, Radiant, ICMS, Oceans) Ability to communicate effectively and tactfully, both in person and by telephone Excellent organizational, interpersonal, analytical Ability to perform multiple tasks while providing excellent customer service Ability to mentor/train other administrative support staff in department

RESPONSIBILITIES

Coordinates patient scheduling and order placement for Diagnostic Imaging studies through the use of several computer applications (Dovetale/EPIC, Radiant, ICMS, Oceans) Handles all telephone enquiries promptly, efficiently and courteously Verifies and updates patient information, validates OHIP cards and fields customer service inquiries by telephone Handles departmental communication, faxes, triaging requisitions for completeness and telephone and faxing physicians if incomplete Processes requisitions, urgent orders, re-naming electronic fax request forms on computer drive Sorts, proof-reads all requisitions to ensure that required clinical information is complete, and appropriate approval signatures are provided Participates in the orientation and training of new staff Ensures that all patient records are processed efficiently and managed with the utmost confidentiality, accuracy and comprehensiveness, as per Hospital and Departmental policy Performs reminder calls for their modality Performs other duties as assigned by Manager

St. Joseph's Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values of SJHH.


We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.

Pay Range Details

$28.87 - $31.37 Hourly