Job Description

Reposted

POSITION SUMMARY:
This position provides daily administrative and clerical support to the WSIB Specialty Clinic. The incumbent interacts directly with hospital departments, patients and their families. All related duties and responsibilities adhere to the policies and procedures of St. Joseph\xe2\x80\x99s Healthcare Hamilton.

QUALIFICATIONS:
-2 year post-secondary diploma in medical office administration required
-Medical Terminology Certificate
-Minimum 1 year experience in health care environment
-Previous experience working with WSIB would be an asset.
-Proven competency working with hospital patient processing systems
-Advanced keyboarding skills of 55 wpm
-Advanced of Word, Excel, Spelling skills
-Clerical testing may be required as part of the selection process
-Ability to communicate effectively and tactfully, both in person and by telephone
-Ability to participate in process evaluation and improvement
-Maintain excellent interpersonal relationships while handling multiple tasks, frequent interruptions and stressful situations. Essential to demonstrate compassion and understanding with patients and their families in all interactions
-Good organization skills, with ability to set own priorities and work with minimal supervision
-Demonstrated ability to react well to frequent changes and evolution of processes
-Excellence in grammar, spelling, and punctuation, together with report writing skills
-Previous experience with Dovetale, Portal, Clinical Connect and Novari, Outlook and Web access

RESPONSIBILITIES:
-Provides reception duties as required by handling all incoming phone calls and enquiries to the WSIB Specialty Clinic in an efficient and courteous manner. Referrals are made and individuals are directed accordingly.
-Handles the documentation and flow of physician/nursing orders, laboratory reports, bloodwork, and all diagnostic test results. Assists in arranging and prioritizing for patient appointments, tests and procedures. This includes accurately charting, filing or forwarding related items to other hospital departments (i.e. Health Records, Operating Room, and Pharmacy) as required.
-Provides clerical support and sorts/distributes mail, faxes and emails.
-Ensures work areas are maintained in an organized, safe and presentable way at all times.
-Registers patients, verifies health care and other patient demographics, and enters all pertinent information into the hospital patient processing information systems: Dovetale, eForm, Meditech, Telus Health and Arthur Health.
-Follows up on missed appointments and reschedules appropriately.
-Acts as liaison with Physician offices to ensure that patient information is forwarded appropriately and patient communication is coordinated with offices.
-Coordinates patient scheduling, registration and related departmental communications through the use of several computer applications across multiple sites.
-Coordinates down time procedures, participates in quality assurance initiatives for patient processing and patient scheduling systems.
-Build and prepare charts for clinics. Manage multiple active charts on a daily basis.
-Assists with other unit activities as delegated by the Project Manager.

HOURS OF WORK:
Monday to Friday, days

WAGE RATE:
Hourly: Hourly: $26.57 ... $27.71 ... $28.85 (plus 14% in lieu of benefits)

PLEASE NOTE:
Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

St. Joe\xe2\x80\x99s fosters an environment where we celebrate diversity, where teams reflect the diversity of the community in which we serve, enhancing the connection to patients, clients, community, and each other.

St Joseph\'s Healthcare Hamilton