Job Description

ADMINISTRATIVE REPRESENTATIVE

THOMPSON, MB

Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers!

Great Benefits


Competitive salary and benefits package. Defined-benefit pension plan. Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life


and community.



Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and

exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation,

commitment, and customer service, while actively supporting a diverse, equitable and inclusive workplace.



We are seeking an experienced Administrative Representative to fill a temporary full-time position in the Thompson Customer

Service Centre to provide a wide range of operational administrative support to the manager of the Interlake North Department.

Responsibilities:


Complete a broad variety of functions that facilitate the Manager's ability to lead the Department effectively and efficiently;

including special projects, developing and producing documents, reports which includes financial.
Expedite matters of high priority and of a confidential nature for the Manager, directing items to provide necessary immediate

action.
Work regularly with confidential information, which if disclosed could have a considerable impact on the department. Manage and coordinate an extremely active calendar including meetings, appointments, training, and seminars. Responsible for controlling the flow of information through the Manager's office, including screening, and monitoring incoming


and outgoing mail and drawing attention to deadlines and urgent matters.

Provide support to Customer Service Centre Supervisors and assist with Management response to escalated customer

inquiries/complaints on an as needed basis.

Act as a liaison with internal and external stakeholders to ensure accurate, timely delivery of reporting and other materials to

ensure deadlines are met.

- Plan, collect, prepare, and distribute information for meetings and attend events - supporting the Department leadership



activities including but not limited to coordinating management team group-wide meetings and cross-departmental meetings.

Prepare and update monthly reports and dashboards for review and analytics. Prepare and compose correspondence such as emails, memos, and communications on the Manager's behalf. Take the lead

on proofreading and formatting all documents such as emails and letters.

Compile, and maintain information for the Department Safety Management System; may be required to act as Recording

Secretary for the local Workplace Safety & Health Committee.

Will coordinate workflow management in support of the Management leadership team. Assist in the identification, coordinating and tracking of departmental training requirements. Ensure the timeliness and

consistency of information flowing to and from Department offices.

Maintain organizational charts and HR reports such as absence, FTE, sick leave and vacancy reports. Establish and maintain good communication with the DO&M - Rural Director's office. At times may be required to backfill for

the Administrative Assistant in the office of the Director.

Support organizational change.

Qualifications:


Grade 12 education and the completion of business-related courses, plus two years of directly related experience of which

one year was supporting managerial level function supporting leadership.

OR

MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY


Reference Code: CO57099392-01


Grade 12 education, plus three years of directly related experience of which one year was supporting managerial level

function supporting leadership.
Demonstrated ability to handle sensitive or confidential information with discretion and security. Possess a thorough understanding of customer service functions at the Customer Service Centre and Departmental level. Demonstrated resourcefulness and resilience, utilizing collaboration as an effective approach to problem-solving. Forward looking thinker, who actively anticipates needs, seeks opportunities, proposes solutions and work independently. Possess a working knowledge of commonly used software (M5, Banner, eGIS ,Visio, SAP, MWM, IRIS call handling system)


and customer service functionality in Customer Service Operations.

Possess a thorough knowledge of corporate policies, procedures, organizational structure, objectives and basic operations. Must have knowledge and experience working with Budgeting, Planning, and financial reporting process. Demonstrated ability to interpret and apply regulations, procedures, policies and collective agreements. Exceptional interpersonal skills with demonstrated emotional intelligence navigating relationship building and change

management.

Superior verbal and written communication skills. Highly developed administrative skills including excellent business English,

grammar, spelling, typing and ability to understand, interpret and accurately apply written and oral instructions.

Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to

detail.

Demonstrated ability in maximizing the effectiveness of digital tools as they relate to the function of the position, including, but

not limited to, Office 365, Teams, SharePoint Online, and SAP with the willingness and capacity to learn other systems as

required.


Willingness to travel and participate in training and development programs that are relevant to the position.

Notes/Comments:

Northern Benefits will apply:

https://www.hydro.mb.ca/careers/benefits/#north_financial

Salary Range



Starting salary will be commensurate with qualifications and experience. The range for the classification is $29.12-$39.90 Hourly,

$55,796.78-$76,451.18 Annually.

Apply Now!



Visit www.hydro.mb.ca/careers to learn more about this position and to apply online.

The deadline for applications is SEPTEMBER 26, 2025.

We thank you for your interest and will contact you if you are selected for an interview.

This document is available in accessible formats upon request. Please let us know if you require any accommodations

during the recruitment process.