Job Description

Alpha Auto Group ("AAG") is a growing and nationally focused auto dealer group based in Toronto, with various locations across Canada and the USA. AAG's mission is deeply rooted in delivering best in class service for our valued customers by putting our customers first through world class service.

In order to meet this mission, it's important that the successful candidate bring a high level of service, skill, willingness to grow and collaborate and drive, set and meet goals, both personally and collaboratively.

With the ever increasing demand for support and service in the auto industry, our

Orleans Honda

location is looking for an experienced

Service Receptionist

.

Hours

Monday - Friday: 7:30am - 4pm

Responsibilities

Record all service customer invoices in an Excel spreadsheet. Submit daily receipts to the accounting department. Collect sales and service receipts, cross-reference with the POS machine breakdown to ensure accuracy, and pass them to parts for reconciliation. Receive and stock new vehicles, manage keys, and stock tags for both new and used vehicles. Perform various tasks to support the service and sales departments. Answer calls for both service and sales departments, directing them to the appropriate person or taking messages as needed. Assist in scheduling service appointments in XTime Follow up with service customers a day or two after their service to gather feedback and document it. Address any issues or complaints by bringing them to a service advisor or manager for resolution. Log all call details and customer feedback in the Excel spreadsheets. Monitor customer survey responses and scores on InMoment. Create two daily reports on CSI survey scores for management using the CSI Daily report Excel spreadsheets. In the afternoon/evening report, include a detailed list of answered or unanswered calls, along with the caller's feedback.

Qualifications

Previous experience in an administrative role Deep passion and interest in human centered customer experiences High attention to detail and able to work with minimal supervision Comfort working with all levels of staff and customers Strong verbal and written skills and proficiency in English
Proficient in Microsoft Office Applications (Excel, Word, Outlook)

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

Extended health care Paid time off
Education:

Secondary School (preferred)
Experience:

Customer Service: 2 years (preferred)
Language:

French (preferred) English (required)
Work Location: In person