Job Description

Established since 1879, Birks is a luxury jewellery store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each and every one of our clients.

As the Administrative Operations Coordinator for our Birks store located in Yorkdale Centre, Toronto Ontario ; you will get to embody our belief in the promise of a brighter tomorrow through each interaction. As such, you will get to work in a highly motivated team that values excellence, hard work and teamwork.

Are you our hidden gem?

A result driven candidate that firmly believes in providing an excellent and unique experience to every client.

The Administrative Operations Coordinator plays a crucial role behind the scenes as he/she is responsible for all the administrative details that support sales and client service in the store. This highly-organized and detail-oriented position is the foundation for back-office operations of the store. This position supports the management team in all functions, including transactions and repairs, shipping and receiving of merchandise and partners with the sales professionals to ensure a memorable experience for all clients.

To do so, the Administrative Operations Coordinator will be expected to

• Support the management of all tasks and activities related to the internal process: the receipt of goods, management of inter-store transfers, participate in inventory control, execution of telephone orders and internet orders.
• Maintain the organizational integrity of the back office, including sales materials such as packaging, and all supplies related to day-to-day operations.
• Process Atelier Birks service requests, send services, and follow up on ongoing services in addition to responding to customer requests.
• Support sales professionals and the management team to respond to their requests when necessary
• Achieve or continually exceed sales targets
• Create an environment where the customer comes first
• Build strong relationships with each client
• Advise each client according to their needs in a personalized way

Our ideal candidate has

• A minimum of two (2) years of retail sales experience; luxury retail and/or jewelry experience is preferred
• A minimum of two (2) years of experience in an administrative role;
• Is goal oriented and sales driven but understand that truly caring about clients and exceeding their expectations is key to their success;
• Strong team values
• Great interpersonal and communications skills
• Good organization and learning skills
• Computer literate (MS Office).

Our promise of delight

In return for your commitment to excellence, we offer

• Competitive earnings
• Social benefits
• Wellness program
• Award and recognition programs
• Innovative and unique training programs
• Employee discounts

At Birks, you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, in order to offer excellent customer service and to create an experience that will build long-lasting client relationships.

Come join us at Birks, and let your true self, shine!

Are you the gem we are looking for?

Birks Group