Job Description

About the Role

Two Hills Tea is a Canadian organic tea company based in Richmond, BC. We are seeking a detail-oriented, proactive

Administrative & Operations Coordinator

to cover a 1-year maternity leave contract.

This role is essential in ensuring smooth day-to-day operations, from processing orders to supporting logistics, accounting, and customer communications. If you enjoy working in a small-business environment where adaptability, organization, and clear communication are key, this could be an excellent fit.

This is a

part-time, in-office role

, offering schedule flexibility -- ideal for someone looking for consistent hours without the demands of a full-time position.

Key Responsibilities Include...

(1) Daily Administration

Monitor and respond to emails and voicemails in a timely, professional manner Update order logs and maintain records in Shopify and Google Sheets Manage general office organization (mail, filing, light tidying)

(2) Order Processing

Process online and wholesale orders (Shopify-based) Handle manual processing for select key accounts

(3) Accounting Support

Process payments via Moneris and PayPal as required Issue supplier and service provider payments as directed Duplicating online orders in Sage 50 accounting software

(4) Supply & Inventory Management

Track and reorder office and operational supplies (e.g. Summit Labels, Staples) Ensure supplies are maintained to support ongoing operations

(5) Printing & Documentation

Print physical files (labels, cards, inserts, case labels) as provided by management Maintain organized records for easy review

(6) Marketing Support

Assist with product photography and light video content creation as requested

(7) Courier & Logistics

Schedule courier pickups and deliveries Confirm shipping labels and ensure timely dispatch of orders

Qualifications

Proven experience in office administration, operations, or customer service Strong organizational and multitasking skills with high attention to detail Excellent written and verbal communication skills Proficiency with Shopify, Microsoft Office, Google Workspace, and/or Adobe Suite all an asset. Comfort with basic bookkeeping/payment processing (Moneris, PayPal) Ability to work independently and manage time effectively Interest in tea or natural products is an asset, though not required

Compensation & Perks

Competitive hourly wage:

$22/hour to start, increasing to $24-25/hour after training dependent on candidate qualifications.

Staff tea allowance Supportive, small-business environment with opportunities to learn across multiple areas of operations. Casual dress code and relaxed office environment.

How to Apply

Please send your resume and a brief cover letter outlining your relevant skills to taryn@twohillstea.com with the subject line:

"Application - Administrative & Operations Coordinator (Maternity Leave Contract)".

We kindly ask that applicants include a cover letter highlighting specific skills or experiences that make them a strong fit for this role. Include a minimum of 2 professional references.

Job Types: Part-time, Fixed term contract
Contract length: 14 months

Pay: $22.00-$25.00 per hour

Expected hours: 20 per week

Benefits:

Casual dress Flexible schedule On-site parking
Work Location: In person