Job Description

Who We Are

Life Start Training is not your typical first aid provider. We deliver high-impact, scenario-based training using Hollywood-style makeup effects, hands-on simulations, and the most up-to-date equipment available. We're on a mission to change how people experience and retain life-saving skills and we need the right people behind the scenes to help us do that.

We're currently looking for a proactive, detail-loving Administrative Officer who can be the first face and voice our clients interact with while also acting as a key support system for our CEO.

This hybrid position blends frontline communications, client service, and data management with executive support, coordination, and operational follow-through. You'll help manage incoming inquiries, corporate accounts, internal systems, and CEO priorities all while keeping our daily operations running smoothly.

If you're someone who thrives on problem-solving, enjoys a varied and fast-paced role, and wants to contribute meaningfully to a growing, innovative company read on.

About the Role

As the first point of contact for our clients, you'll set the tone for every interaction with professionalism and warmth. Behind the scenes, you'll help keep our CEO supported, managing schedules, triaging communication, and helping the business run smoothly.

This is not a passive, task-based admin role. It's ideal for someone who thrives in a fast-paced, people-centered environment, and wants to make a real impact on the daily operations and long-term success of the company.

This is a hybrid position. The successful candidate will be expected to work from our office in Saint John three days per week, with the flexibility to work remotely two days per week if they wish. This is a full-time position, Monday to Friday, from 8:30 AM to 5:00 PM (40 hours per week). Extra paid time off between Christmas and New Years.

Interviews will be held over a four-week period (late July to mid-August), with a fall start date planned.

You'll Succeed in This Role If You:

Have a minimum of 5 years' experience in CEO administrative support, reception, or office management. Are exceptionally organized and detail-oriented with strong problem-solving abilities. Have excellent written and verbal communication skills. Thrive in a fast-paced, dynamic environment and can manage multiple priorities with ease. Demonstrate professionalism and customer service excellence in all interactions. Are tech-savvy and proficient in: Microsoft Office (Word, Excel, Outlook, PowerPoint), Canva, Adobe Reader, Survey Monkey, Mail Chimp, Zoom, MS Teams, Social media platforms (Facebook, Instagram, LinkedIn)

Key Responsibilities

Serve as the first point of contact for client and public inquiries via phone, email, and social media (answering messages about course inquiries). Establish and set up corporate accounts, including billing setup and sending training documentation. Provide direct support to the CEO including scheduling, communications, and follow-up on internal and external initiatives. Act as a problem-solver and point of contact for resolving issues or triaging communications on behalf of the CEO. Manage administrative operations, including developing and implementing policies and procedures. Create, format, and proofread internal and client-facing documents, reports, and presentations. Maintain internal databases, assist with reporting, and update website content as needed. Provide support with order creation in Pulse Training and assist with corporate training logistics. Handle general data entry, file organization, and record keeping. Scheduling meetings, training sessions, and appointments using platforms like Zoom, Google Meet, or Microsoft Teams Sending calendar invites, meeting reminders, and follow-up communications Coordinating travel arrangements or accommodations for staff and corporate clients when needed Organizing and maintaining digital filing systems (e.g., Google Drive or SharePoint) Perform accurate and timely data entry related to client accounts, course registrations, and internal records. Provide weekly update reports and occasional time tracking.

Assets

(Not required but nice to have):

Experience with website content management systems Graphic design skills Video editing experience Bilingualism (English/French)

Requirements

Post-secondary education; At least 5 years of experience in administrative management and/or reception services; Professional image with excellent interpersonal and communication skills; Excellent written and oral skills; Proficient with MS Office applications (Excel, Word, Power Point, Outlook) and social media marketing, Canva, Adobe Reader, Survey Monkey, Mail Chimp; Ability to work from home independently and efficiently in a quiet, confidential setting (when required) Ability to work with tight deadlines and multi-task in a fast-paced environment.

What We Offer

Compensation is competitive and designed to attract experienced, high-performing candidates. (Hourly wage plus room for advancement.) A high performing, passionate team in a cutting-edge health and safety training company. Plenty of room to learn, grow and take additional responsibility in an innovative and growing company.

Application Instructions

We value attention to detail, it's a key part of this role.
To be considered, please submit:

A cover letter and resume outlining your interest in the role and relevant experience Your hourly wage or salary expectations
Incomplete applications (missing either a cover letter or salary expectations) will not be reviewed.

P.S.

If you read this whole job posting and thought, "Wow, I could totally keep this place running while cracking a few jokes and getting stuff done," then we're probably going to get along just fine. We're not just looking for someone to fill a chair, we're looking for someone who wants to own their role, laugh a little, and help a growing company thrive. If that sounds like you, don't overthink it--just apply. We'll know if you're the one.

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Dental care Extended health care On-site parking Paid time off Work from home
Schedule:

8 hour shift Monday to Friday
Work Location: In person

Application deadline: 2025-08-10
Expected start date: 2025-09-01