Oxford Learning Whitby - Supplemental Education Centre for Students PK-Gr.12 Administration Support and Customer Service Coordinator Part Time/Casual Mission: Oxford Learning Whitby supports students to make academic gains by helping them develop confidence and skill level with individualized programming. Each student receives the highest quality of academic support to improve their skills. Our Centre is committed to providing the highest quality of customer service to our families. We maintain a fun and professional environment for both our students and staff. Position Summary: Candidates are invited to apply for this position to work at our Centre at 3050 Garden St. in Whitby, on a part-time basis. Position currently requires someone 16hrs-21hrs hours per week. Candidates must be available to work Mondays and Wednesdays from 1pm-8pm and every other Saturday from 10am-3pm. The Administrative Coordinator works alongside the Education Coordinator and reports directly to the Centre Director. Position requires someone who has a passion for teaching, good communication, customer service experience, as well as an interest in marketing and sales. This person has good computer and phone skills and can manage scheduling and social media platforms. Major Responsibilities:

• maintain student files and copies as needed
• schedule student make-up sessions in our management system
• enter contact information and inquiries in management system
• schedule parent meetings and assessments
• reply to daily parent emails
• send Zoom links and host Zoom teacher meetings
• answer the phone and inquiries
• greet students and parents at the door
• update all social media platforms

Skill Sets Include:

• proficient in the use of computers and Windows based computer applications
• proficient with email and Microsoft programs
• must be able to effectively communicate information
• must be prepared to complete a Vulnerable Sector Check
• well-developed interpersonal, organizational, and customer service skills
• ability to work independently, and multi-task
• superior phone etiquette
• highly adaptable and an interest to learn

The Administrative Coordinator will also do Oxford teacher training and learn about what sets us apart from other tutoring companies. A passion for teaching and experience as a teacher is an asset. The Administrative Coordinator may need to do the occasional teaching, when necessary. Job Types: Part-time, Casual
Part-time hours: 16-20 per week Salary: From $18.00 per hour Schedule:

• 4 hour shift
• Evening shift
• Weekend availability

Ability to commute/relocate:

• Whitby, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Work Location: In person Expected start date: 2023-04-01