Job Description

The Administrative Associate /Office Coordinator will ensure a positive first impression of Monarch House for internal (employees, contractors) and external (public, vendors, funders) stakeholders. Effectively listening and asking questions to ensure calls and inquiries can be directed to the appropriate person, the Administrative Associate /Office Coordinator ensures excellence in customer service and timely response. The Administrative Associate /Office Coordinator also provides administrative support to the local clinical team by executing administrative processes and tasks.

Job type:

Full-time, hybrid- remote & in person at Burnaby clinic location

Work Schedule:

10:30 PM to 6:30 PM PST

What your day-to-day looks like:

Utilize effective and courteous communication skills to answer the phone, greet visitors, respond to questions and collect information to direct inquiries Manage multiple phone lines, emails, and general inquiries, effectively prioritize requests Manage multiple phone lines, emails, and general inquiries, effectively prioritize requests Participate in administrative projects, create client/employee files, maintain staff/client records and filing. Maintain operation of photocopier, stocking of supplies, scanning, copying and filing of documents. Organize, prepare, mail/email and collect client and employee communications or documents. Open and disperse emails and incoming mail. Manage outgoing mail and couriers. Support the organization and preparation of staff meetings, orientations and/or other functions. Maintain office staff lists, staff duties lists, bulletin boards, kitchen, general office entrance areas, etc. as applicable Data entry (excel) and Microsoft suite experience required

Job Requirements:

Diploma or Certificate in Business Administration, Medical Administration or a related field. Minimum of one (1) year in Customer Service or an Administrative role.

What Monarch House can offer to you

We are proud of our friendly environment, supportive leadership and the knowledgeable team members who make it all possible. That is why we do everything we can to show our appreciation. Our training, mentoring and education programs will provide you with opportunities for continued learning - and support and guidance whenever you need it.


Competitive compensation that increases with your skillset Supervision hours for aspiring and provisionally registered clinicians Access to mentorship, premium resources, and subscriptions for professional growth and development Comprehensive health benefits for you and your family (if eligible) Flexible work options: choose from 3-day, 4-day, or 5-day work week (for clinicians) Create a hybrid working setup in any of our locations across Canada (for clinicians) Join our annual Best Practice Dayfor learning and reflection with our national community of clinicians Enjoy Paid Time Off and Personal Paid Days Exclusive unlimited employee discounts (e.g. hotels, cinema tickets, Apple products and more) Mileage covered (for staff travelling to multiple centers and/or the community)

Meet your

Monarch House

team

Established in 2009 in British Columbia as an interdisciplinary treatment centre for individuals with autism spectrum disorder (ASD) and their families, Monarch House has now expanded its geographic network and services to include the full range of services for individuals with academic, behaviour, communication, learning, motor, physical, speech, social and vocational needs.


Monarch House is a dynamic team of professionals providing challenging career opportunities and fulfilling roles in British Columbia, Alberta, and Ontario. Our professional staff work collaboratively and/or individually with each client and specifically tailor services to their needs. Our services can be provided in our centres, at clients' homes and schools, in the community, and in specialized housing settings. Working with the fields' thought leaders, we conduct our own research and are committed to continuous learning to provide the most effective treatments possible.

Monarch House is an Equal Opportunity Employer:

We celebrate diversity and are committed to creating an inclusive environment for all employees. Your unique perspective is what makes us stronger.


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