Job Description

Description
Location: Toronto - Bloor Streeet (in-clinic)
Status: Full-time
Schedule: Monday to Friday (7:30 am-3:30 pm)
Create awesome experiences for our customers.
Join our team
TELUS Health is looking for an Administrative Associate to join an amazing multi-disciplinary team in our Toronto-Bloor Centre.
Here's the impact you'll make and what we'll accomplish together
Under the direction of the Clinic Manager, the Administrative Associate will be responsible for greeting clients, managing the front desk, and performing a variety of administrative and clerical tasks.
Here's how

• Greet clients and visitors in friendly and professional manner both in person and over the phone

• Register patients and provide guidance for completion of all necessary paperwork relating to their medical appointment

• Answer phones, client questions and resolve customer complaints, escalating to appropriate party as required

• Book appointments accurately in the scheduling system

• Prepare patient files for the following day and regularly update patient files and database with medical and administrative information

• Process payments by cash/debit/credit; reconcile daily transactions and prepare cash summary report

• Invoice clients for services rendered

• Prepare all outgoing mail via courier

• Work collaboratively and effectively with all team members to provide a welcoming and client focused environment

• Perform other general clinic/administrative duties including data entry, filing, faxing, photocopying, printing documents and maintaining tidiness in clinic, administrative areas and the front reception area

Qualifications
Required Knowledge

• 1-2 years of relevant experience working in a fast paced environment, providing a high degree of customer service
• Excellent command of the English language , both verbal and written.
• Exhibits a professional image, mature communication style and polished manner with clients
• Ability to handle sensitive situations with tact while respecting patient confidentiality at all times
• Exhibits strong work ethic and takes ownership to complete a task from start to finish
• Demonstrates flexibility and the ability to work effectively in a team environment
• Demonstrates effective organizational, multitasking and problem solving abilities
• Exposure to patient databases and/or scheduling software would be ideal

Who is TELUS Health Care Centres
We are a national network of renowned medical professionals dedicated to identifying health risks, inspiring positive lifestyle choices and improving patient outcomes. We have one of the largest networks of Care Centres in Canada.

• Our commitment: Better healthcare options for everyone. We are leveraging the power of technology to provide Canadians with better health outcomes. Connecting health teams, streamlining workflows, and empowering patients to manage their health are just some of the ways our digital solutions promote collaboration and efficiency.
• We are looking for enthusiastic, customer service minded individuals who want to work in a collaborative, friendly and supportive environment. Join our team and help us shape the future of how Canadians engage with the healthcare ecosystem.

Accessibility

• THCC is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. Please let the recruitment team know of any accommodation requirement at the beginning of the process.
• Please note that we are exclusively recruiting people who can work legally in Canada.

#INDTH
#LI-Onsite
Salary Range: $19-$29
Performance Bonus or Sales Incentive Plan: 0%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more ...

Job Type: This is for a current vacancy
A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.
TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Health
We're looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.
We are honoured to be recognized
21,166
Physicians using TELUS Health electronic medical records
6,300
Pharmacies using our pharmacy solutions
140 million+
Health claims processed using TELUS Health solutions
Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Skills Required