Job Description

ABOUT OUR COMPANY

For over 60 years, The ECCO Group(TM) has experienced consistent expansion, with our manufacturing sector dominating the sheet metal HVAC market in Western Canada. Our ECCO Supply(TM) division offers comprehensive wholesale distribution services for Heating, Ventilation, and Air Conditioning (HVAC) supplies and equipment. With sales branches situated in manufacturing and distribution hubs across Western and Central Canada, we are now extending our team into the United States. We are seeking individuals who are enthusiastic about enhancing customer satisfaction and fostering substantial market expansion to join our organization as we continue to grow.

ABOUT THE POSITION

This Administrative Associate will be instrumental as being the person our customers will be greeting whether it be in person or over the phone. This person will be responsible for guiding customers to the right person for the services they require. Be it accounts payables, sales desk, residential, commercial or industrial HVAC support and pricing. The role will be doing data entry throughout the day. Adding critical information to the enterprise resource management software. Doing so with a high degree of quality, minimizing errors and omissions for accurate reporting and customer satisfaction.

If you want to work in an exciting and dynamic environment, we encourage you to apply for this opportunity today!

DUTIES

Answer all incoming phone calls and redirecting the call to the appropriate people Address all walk-ins that come to the front desk and coordinate with the sales team and other office staff on their availability and suitability to assist in the customers' requirements Distribute orders to the sales teams for pricing confirmation. Maintain the filing systems, record keeping and the distribution of mail. Record equipment serial numbers in our data base. Assist with keeping office supplies replenished and maintain the front desk in a neat and orderly fashion. Pricing of orders into the company enterprise resource management software for invoicing. Entering credit returns into the company enterprise resource management software for credit. Ensure all customers are treated in a professional manner and attend to queries, disputes, etc. promptly Help organize and plan special events and meetings. Such as luncheons, customer appreciation events, internal social committees. Provide administration support to sales teams, supervisors, and managers
ABOUT THE IDEAL CANDIDATE

Able to maintain a positive and customer centered focus To be able to keep organized in a dynamic environment Resourceful team player who excels at building trusting relationships with customers and colleagues Be an effective communicator to assist customers with their inquiries Strong written and oral communication skills (English) Strong computer skills including Excel and data entry Ability to work independently and as part of a team Desire to be a long-term employee and contribute to the company's overall success
Job Types: Full-time, Permanent

Benefits:

Dental care Employee assistance program Extended health care Life insurance RRSP match
Application question(s):

Are you legally authorized to work in Canada? Yes or No
Work Location: In person