Job Description

Description

Location: 900 West Hastings Street, Suite 800 Vancouver, BC V6C 1E5
Status: Regular Full time (37.5 hours per week)

Who is TELUS Health?

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.

Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.

Do you share our passion?

Let\'s create a healthier future, together

Create awesome experiences for our customers!

We are looking for enthusiastic, customer service minded individuals who want to work in a collaborative, friendly and supportive environment. Join our team and help us shape the future of how Canadians engage with the healthcare ecosystem.

Our team and what we\'ll accomplish together

As key part of the team, you will answer inbound calls and respond to emails in order to book clients for medicals, as well as provide administrative support to our clinical professionals, and provide relief support at reception as necessary.

What you\'ll do:

• Effectively manage all tasks and follow-up related to inbound telephone and email inquiries
• Make outbound calls and write outbound emails to schedule appointments
• Maintain up to date client information in the database: contact information, preferred pharmacy, who to share results with
• Provide clients with information about the services available at TELUS Health Care Centres
• Provide absence and break coverage to front desk reception staff
• General administrative support tasks such as scanning, faxing and special projects
• Crosstrain in other administrative positions to ensure clients receive smooth, end-to-end service during team vacations and absences
• Work collaboratively and effectively with all team members to support a welcoming and client-focused environment

Qualifications

What you bring:

• Completion of high school or equivalent
• 1-2 years of experience providing an exceptional level of customer service in a fast paced environment
• Excellent command of the English language, both verbal and written
• Exhibits a professional image, mature communication style and polished telephone manner with clients
• Ability to handle sensitive situations with tact while respecting patient confidentiality at all times
• Self-starter who takes initiative, and demonstrates a high level of accountability and sound judgement
• Attention to detail and ability to manage time effectively
• Strong work ethic and takes ownership to complete a task from start to finish
• Demonstrates flexibility and the ability to work effectively in a team environment
• Demonstrates effective organizational, multitasking and problem solving abilities
• Proficient with Microsoft Office applications (Word, Outlook, Excel and PowerPoint)
• Exposure to patient databases and/or appointment scheduling software would be ideal

A bit about us

We\xe2\x80\x99re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You\xe2\x80\x99ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We\xe2\x80\x99re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you\xe2\x80\x99re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

Health

We\xe2\x80\x99re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Telus