Job Description

ADMINISTRATIVE ASSOCIATE - TERM Position
Who is an Administrative Associate?
This position is responsible for ensuring requested adjustments to entries in our club management system are current and accurate. They will be reviewing, compiling and collecting information to ensure it follows company requirements and policies, and will escalate any information of concern. This position will also work closely with our members to facilitate Receipt and Privacy Officer Requests.
What will you be doing?

• Review and approve Refund requests (Bank and Cheque) - Daily
• Review and Process Returned/Void Refund Cheque - Monthly
• Pass information onto Member Experience to contact member to verify information to process request
• Validate and Process Change of Sales Person Requests - Daily
• Cash Management Requests Tickets from Clubs, Member Experience or Accounting Department - daily, monthly, yearly
• Receive assistance from Accounting Department to confirm payment was received and ensure everything is balanced and resolved
• Research and Process Manual Receipt Requests - daily, some months may have higher volume
• Submit and send requests for a hand full of members monthly that are not able to do so themselves
• Clean up entries in Exerp from errors, or processes that haven't completed accurately
• Research/verify any clean-up activities to manually apply adjustments to correct entries to ensure member account is accurate based on their legal contract, company policies and financial reconciliation

Do you have what it takes?

• Secondary School Diploma or equivalent with Accounting/Computer
• Administrative/Office experience
• Experience working both independently and, in a team, oriented collaborative environment
• Excellent planning and problem-solving skills
• Ability to multi-task, build relationships, persevere, and adapt
• Knowledge of Microsoft Office (Excel, Word and Outlook)
• Customer service focused, flexible and willing to learn and grow
• Ability to prioritize work assignments and requests
• Self-motivated and directed
• Works well in a team environment
• Understanding of organization's goals and objectives
• Ability to consistently keep information confidential
• Ability to fully understand and embrace company culture

What's in it for you?

• Ongoing training & development to ensure a long & successful career path
• Career advancement opportunities
• Competitive Total Rewards Package
• FREE Performance Fitness membership
• Fun & energetic atmosphere to come to every day!

Salary Range: $39,000-$59,000
Target Hiring Range: $39,000-$41,000
*The salary range indicated is representative of all positions evaluated at this level. The actual starting salary is determined by assessing related skills, experience, internal equity and market competitiveness, subject to available budget.
This job posting is for an existing vacancy.
Diversity and Inclusion
At GoodLife Fitness, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Recruitment Fraud Alert
Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.
Protect yourself:
GoodLife Fitness, Fit4Less, canfitpro, and GoodLife Kids Foundation positions are posted to jobs.goodlifefitness.com and must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN will never be sent via email, phone, or text message; Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @canfitpro.com, or @goodlifekids.com email address.
If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday and all job offers, requests for banking information or your SIN should be completed when logged into Workday. We will never ask you to send this information via email, phone or text.
Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @canfitpro.com, or @goodlifekids.com email address.

Skills Required