Job Description

Job Overview

Join our team! We are seeking a motivated and detail-oriented Customer Service/Administrative Assistant. This role is essential in ensuring the smooth operation of our residential cleaning service, particularly within a busy office setting.

Houseworks Chores n' More has 31 years leading the residential cleaning industry, providing service to the greater Winnipeg area. Our mission statement is to meet the specific needs of each individual client and assist in managing their homes and domestic chores, with the best integrity and customer service possible. We pride ourselves on delivering exceptional service and building lasting relations with our clients. Our office is located in East Kildonan, the hours of operation for this position are Monday-Friday, 8:00 am-4:30 pm.

The ideal candidate will be the first point of contact for clients, playing a crucial role in providing excellent customer service and office administration. Responsible to ensure the day-to-day operations are running smoothly, directly communicating between clients and our Market Manager. Ensuring all correspondence between parties is kept up to date and flows efficiently throughout the overall business. Along with managing various administrative tasks.

Duties

Create a friendly, welcoming atmosphere, and provide fantastic customer service. Manage incoming calls, emails, and inquiries, providing and collecting accurate information, directing the communication to the appropriate personnel or data base. Provide follow up, determining resolutions to client inquiries, ensuring their needs are addressed promptly and effectively. Scheduling clients, booking and modify appointments via phone and email with high level of accuracy, outputting schedules for staff members. Perform clerical duties including data entry, filing, and maintaining organized records. Support administrative functions by preparing reports and handling correspondence. Assist with managing office inventory and ordering supplies when necessary. Ensure that all office equipment is maintained and operational.

Skills

Proficiency in Excel and Word

Strong clerical skills with attention to detail and accuracy in data entry. Exceptional customer support skills with a friendly demeanor. Strong proactive approach to problem-solving and tasks. Detail-oriented and have ability to multi-task. Excellent organizational abilities to manage/ prioritize multiple tasks efficiently. Prior experience in an administrative role is preferred; experience in a customer service is a plus. Ability to work independently as well as part of a team in a fast-paced environment. Strong communication skills, both verbal and written. Must be a team player. 2+ Years of experience in customer service or administration Fluent written and spoken English- required Class 5 Drivers license and vehicle
Remuneration will be determined based on the candidate's experience, qualifications, skills, and the specific needs of the service. Comprehensive Group Benefits.

We believe that happy employees leads to creating a positive experience for clients, while contributing to the efficient operation of the service! If you want to part of a company the values teamwork, excellence and growth, we want to hear from you!

Job Types: Full-time, Permanent

Pay: $17.00-$20.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Company events Dental care Extended health care Life insurance On-site parking Vision care
Schedule:

8 hour shift Day shift Monday to Friday
Language:

Mandarin (preferred)
Work Location: In person