Job Description

Do you enjoy helping others and keeping things running smoothly behind the scenes? Are you someone who thrives in a fast-paced, people-first environment? Do you like working in a large, energetic team? If so, we'd love to meet you!

Who We Are:

Step Up Massage & Rehab is a leading multidisciplinary healthcare clinic in the heart of Toronto. We are dedicated to providing evidence-based, rehabilitative, and holistic care through a wide range of services including:

Chiropractic Care Physiotherapy and Pelvic Health Physiotherapy Massage Therapy Acupuncture Naturopathic Medicine Chiropody Manual Osteopathy Psychotherapy and Clinical Social Work Athletic Therapy
Our passionate and collaborative team is committed to helping patients step up their health and wellness, and we're looking for a motivated and personable administrative assistant/receptionist to join us.

Step Up Massage & Rehab is searching for a self-motivated, detail-oriented, and personable individual to join our growing team. As a valuable member of the team, you will assist our day-to-day operations and facilitate an excellent guest experience.

Location:

All Step Up Massage & Rehab clinics are located in Toronto, conveniently situated within a five-minute walk to a subway station: 218 Adelaide St W (University/Adelaide), 45 St Clair Ave W (Yonge/St Clair), and 32 Wellington St E (Yonge/Wellington).

Responsibilities:

As the first point of contact for our patients, you will play a vital role in supporting the day-to-day operations of the clinic and ensuring a positive guest experience.

Greet and check-in patients in a friendly, professional manner Answer phone calls and emails, respond to inquiries, and be knowledgeable on the services, products, and pricing Manage appointment scheduling and maintain an accurate and organized calendar for multiple practitioners Process payments and submit insurance claims through online portals, with follow-ups made when required Manage patient records with accuracy and confidentiality Assist in running administrative reports and troubleshooting minor technical issues Perform laundry service and light maintenance of reception area, staff room, and treatment rooms Set up therapy rooms and keep them fully stocked; make timely requests for replenishment when needed Open and close the clinic according to established procedures Communicate and collaborate with the team to ensure efficient clinic operations
Responsibilities may evolve and are not limited to the list above.

What We're Looking For:

Have a friendly personality that can build and maintain professional relationships with staff and patients Have exceptional communication skills and emotional intelligence to handle various situations at the front desk Be able to maintain calm and professional under pressure; be adept at multitasking and has good time management skills Be reliable, highly organized, and resourceful with attention to detail Be comfortable using computer programs including Microsoft Word, Excel, and e-mail
Previous experience in a front desk or retail setting is an asset.

What We Offer:

Competitive compensation Health and wellness benefits for full-time employees Convenient location in downtown Toronto, a short walk from a TTC subway station on Line 1 (under five minutes) A supportive, team-based environment focused on collaboration and learning Modern systems including electronic medical records, direct billing, and online booking (minimal paperwork)

How to Apply:

If you are passionate about healthcare and meet the qualifications for this role, we would love to hear from you! Please submit a resume and a cover letter, outlining your availability and why you are interested in joining our team.

To learn more about us, please visit https://www.stepupclinic.com/.

We appreciate the time and effort all applicants put into applying for this position. Only those selected for an interview will be contacted. We kindly ask for your understanding in this matter.

Job Types: Part-time, Permanent

Pay: From $19.00 per hour

Benefits:

Casual dress Company events Extended health care Life insurance On-site gym Store discount
Education:

Secondary School (required)
Experience:

Cashiering: 1 year (preferred) Front desk: 1 year (preferred)
Work Location: In person