Respond to customer inquiries/orders, solving problems to maintain good customer relations
Accurately inputting, processing, and handling customer orders by email & phone
Writing up sales quotes for Sales Team to give to customers
Prepare and communicate shortages and adjustments to various internal and external parties
Work with warehouse team to prepare and arrange orders for shipment
Update and maintain office policies and procedures
Prepare and process order paperwork including order confirmations and invoices
Assisting the Sales Representatives and Management to ensure our customers consistently receive the highest level of customer service.
Preparing reports and business correspondence as required.
Administrative
Directing customers, in person and on phone, to the right staff members
Order office/warehouse supplies
Accounts receivable - generate customer invoices and monitor/resolve overdue accounts
Bank deposits
Data Entry
Assisting other team members as needed
Skills
Chinese and English both required
Job Type: Full-time
Pay: $18.00-$21.00 per hour
Benefits:
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Store discount
Vision care
Language:
Chinese (preferred)
Work Location: In person
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