Job Description

Department


Gaming - 310


Location


Six Nations Bingo


Position Type


Full-Time 35 hour work week


Salary


$27.47-$34.34 per hour


Date


2025.10.14


Description

SALARY:

$27.47-$34.34 per hour

POSITION TYPE:

6 MONTH CONTRACT (with possibility of extension), 35 hours per week.

SECURITY CLEARANCE:

Police Record Check Required upon Offer

DESIRED EDUCATION:

Secondary

Administrative Assistant

SUMMARY

Reporting to the Director of Operations, the incumbent will provide various administrative functions to support Guest Experience in Operations. Acting as the first point of contact for clientele, they will manage various requests and inquiries as it relates to bookings at our properties while delivering exceptional customer experience. They will respond and follow up with customers in a timely manner. The incumbent will work with other departments to gather information and deliver it accurately back to clients, and have responsibility with contract administration, as well as other administrative tasks associated with the execution of client events.


The ideal candidate will have excellent analytical and problem-solving skills to determine priority levels, confidentiality levels and to assess administrative requirements and manage issues that may arise. This position requires excellent professional communication and interpersonal skills to interact with and respond to clients and colleagues ensuring efficient completion of various tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Communication

Handle and respond to client phone calls, emails, and other correspondence, relaying messages and information to individuals in other departments.

Document Preparation

Create, edit, and proofread various documents such as templates, memos, correspondence, contracts and quotes.

Handle sensitive information and company records with accuracy and discretion.

Information Management

Set up, maintain, and organize information from manual to computerized filing systems for easy access to information.

Work within booking software and internal processes to ensure information is captured accurately and delivered to the various stakeholders.

Financial

Partner with finance to assist with invoicing procedures and client account reconciliation.

Special projects

Assist with the production and management of special projects as required by the Director.

REQUIRED SKILLS AND QUALIFICATIONS

Ability to assess and coordinate administrative priorities.

Excellent organizational and time management skills.

Written communication skills to compose a variety of correspondence.

Strong verbal communication skills to effectively interact with external and internal clients.

Ability to work independently and take appropriate initiative.

Discretion and the ability to maintain confidentiality with information.

Attention to detail and commitment to accuracy.

Resourcefulness and ability to work effectively within a team.

Minimum Requirements:

College Diploma in an applicable field such as Tourism, Hospitality, office administration, Event Management/planning.
OR
GED with five (5) years' experience in the tourism, hospitality or customer service. Proficiency with Microsoft Office programs, and computerized database systems.

Valid "G" Driver's License and reliable transportation.

Must pass a police record check.

Flexible (extra hours may be required on occasion).

WORK ENVIRONMENT

* This position requires normal physical effort in an office environment.