Job Description

Job Overview

Administrative Assistant Lead - Physiotherapy Clinic (St. James)

Are you organized, friendly, and detail-oriented? Elite Sports Injury, one of Winnipeg's leading physiotherapy companies, is looking for an Administrative Assistant Lead to join our St. James team. As the first face our clients see, you'll set the tone for a welcoming, professional experience. In this role, you'll support clinic operations by managing patient scheduling, insurance coordination, and administrative systems, while also leading and supporting your front-desk team. If you're reliable, proactive, and thrive in a collaborative environment, we'd love to hear from you!

What You'll Do

Greet and check in patients, providing exceptional customer service Answer calls from multiple queues, book appointments, and respond to inquiries Input and update confidential client records accurately Manage WCB, MPI, and insurance claims, including follow-ups and collections Maintain office supplies and ensure clinic spaces are organized and clean Support social media initiatives by contributing to team content and posting Supervise administrative staff and participate in team development and training

What You Bring

2-3 years of administrative or office support experience Strong communication skills and a commitment to customer service excellence Proven organizational skills and attention to detail Ability to work both independently and within an interdisciplinary team Solution-oriented mindset with strong problem-solving skills Outgoing, friendly personality with professionalism under pressure Proficiency with computers and ability to learn new systems quickly Experience in a physiotherapy or healthcare setting is an asset

What We Offer

Positive, supportive, and fun team environment Competitive compensation package Excellent health and dental benefits Regular team bonding and staff appreciation events
Think you'd be a great fit? Apply now!

About Elite Sports Injury

Elite Sports Injury Centres are active-based physiotherapy clinics with locations in St. Vital, Downtown, St. James, Bridgwater, and Transcona. Since 1997, we've provided quality-driven, client-focused care through individualized, functionally oriented rehabilitation programs. Our multidisciplinary team of healthcare professionals works collaboratively to help Winnipeggers move better, recover faster, and live without limits.

Job Types: Full-time, Permanent

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site gym On-site parking
Work Location: In person